H&R Block

"This was my first time using HR block as a young adult and I don’t know where to start. I had an appointment set at 1 PM that I reserved a week before and I waited over 30 minutes. Do not bother making an appointment because a couple who was a walk in was seen before I was. However, the woman I met with was Desiree and she was very helpful and kind. It was $235 in cost to have her do it instead of the advertised price of $95 so I was a bit confused on the big price difference."

"When you schedule time for people to do their taxes, stick to it. Because if people were late, I'm sure their appointments will get canceled or be charged a fee. So you guys hold yourself accountable and respect people's time. Also paid Almost $300. The Lady who helped me was very kind and patient!"

"Melissa Melissa Melissa… I should write a song. She is so helpful, so patient.. answers all of your questions. She knows so much about taxes. She gives you realistic expectations. Worth every minute and dollar spent. She is a tax hero. She is the wind beneath my wings. Thank you!"

"Absolute nightmare. DO NOT come here if you are anything other than a W-2, because that is all they know how do to taxes for. Went online and opted to pay more for a tax expert to prepare my taxes for me, uploaded the documents (Identification, 1099-NEC, + Business Expenses), and voila. Then I get a call from my nearest HR Block (this one), and the tax preparer asks me simple questions, which is fine, all is well. Then I get another call, and then another call, and then another call. Clearly she had never dealt with self-employment taxes beforehand so she was asking ME tax-related questions that I had no idea how to answer. You'd think I paid extra for a "tax expert" to do most of it for me, but this was not the case. I got so frustrated that I tried to call HR Block Customer Service to request a new tax preparer (since I originally filed online), and I experienced a merry-go-round of being transferred to every HR Block service center (Online/Retail/Customer Service/Etc), because not a single one thought it was their responsibility to help me find a different tax preparer. So I gave up. I tried calling THIS HR Block back, but turns out if they don't answer, it loops you to another HR Block around Houston, which isn't very helpful if you were already working with someone. So the only quick way to reach them, is if they call you themselves. Finally, the cherry on top- I get a hold of their office and my tax preparer wants me to speak to her MANAGER because she is unsure of what to do. The Manager greets me and tells me "Sorry, you are not able to file business expenses because you are not a business." And I tell him nicely that ALL self-employed individuals are allowed to file expenses because we are in-fact, our own business. He follows with [verbatim] "Yes, you are self-employed, but you still work for someone. So you can't have business expenses. It's the law." I quite literally paused for a few seconds because I couldn't believe I ever trusted these people to handle my taxes for me. In the end I told them forget it. I will do it myself online through TurboTax. Which I did, and it was easy as pie, and oh yeah! They let me file business expenses. Thanks for nothing with a heaping side of frustration, HR Block."