Benjamin Franklin

"My water heater thermostat broke and I called Benjamin Franklin for a technician to fix it. They were responsive and quick to show up, but unfortunately they sent a "technician" that was more interested in pushing the sale of a new water heater than repairing mine. They also charge you a visit fee regardless, so thanks for taking my 80 bucks and not helping me at all. Their repair and new heater quotes were way off of market. I ended up replacing the heater for half the price BF quoted (same brand and warranty) with Home Depot."

"Justin came at scheduled time. He and his assistant evaluated the problematic toilets, then discussed options of repair along with final price. He was very professional, polite, and detail-oriented. It was suggested to delay service on one of the toilets, as the intermittent odor was not present. We were asked to call the next time it is present as it would be the best way to diagnose it properly. I trust his judgment and would recommend this plumber to anyone who needs plumbing issues dealt with."

"Ben Franklin Plumbing was great, removed and installed a toilet quickly, on same day I called to have it done, and the repairman was very professional and did a very clean and complete job. Pleasant to work with. Would use them again for this type of job."

"Justin was prompt and courteous. I was able to catch him wrapping up another call near by and he was at my house within the hour. Maby just lucky but I will take it. He was able to diagnose the issue in minutes and communicated the fee to repair before starting any work. The fee was reasonable...when I call a plumber i expect to pay a fee. He even fixed my leaky toilet in the MB for only the cost of a flapper and that was as a courtesy because the real work was upstairs. He even pointed out that there are occassionally coupons on-line and if i pulled it up i could save a few bucks. The bill ended up less than half what i was expecting so i got a few extra business cards to stick on the refrigerator. I will call again."

"My water heater started malfunctioning on a weekend so my normal plumbers were in available. I figured I'd try Ben Franklin. Technically it was a great company to work with, they have great perks and the scheduling admin was extremely helpful and courteous. The plumber arrived on time, but when he did, he hardly acknowledged my presence. Very unprofessional. He barely looked at my water heater and said it was broken and needed to be replaced. I am ignorant to water heater issues so I trusted him. He then shows me a pamphlet with 5 options of what I can buy--all of which are extremely over priced. He didn't explain what any of the options were so I had to ask LOTS of questions. Once I signed the paperwork, he was much more friendly. In the end, it seems like a great company but I think I was stuck with a sub par plumber. Hopefully you'll have a better experience should you get a different plumber with Ben Franklin."