uBreakiFix by Asurion

"Eric was amazing they did such a great job! They got my phone display working within 20mins and were super helpful and friendly. Would highly recommend going here with any issues!"

"My Galaxy cellphone screen stopped working. I was referred to Asurion by my cellphone provider. Ryan B was extremely professional, nice and made the repair process a breeze. The service I received and how I had my phone screen repaired under 3hrs saved me $$$. Thanks Ryan!!"

"Filed a claim for cracked screen through Verizon and brought the phone in right after. Took about three hours, but they replaced the screen, battery, and cleaned it for free. I added a liquid glass screen protector for good measure, and the phone looks good as new!"

"I have no tech background. I brought my Microsoft Surface laptop 4 to have its battery replaced by Asurion. They called a day later saying my computer would no longer turn on and because of a design flaw related to the placement of the battery and they could not fix it. They offered to replace the laptop at the cost of the battery replacement. I knew this laptop was expensive so I verified they wanted to fully replace it and they said yes because they felt responsible. They stated that in retrospect they did not have the expertise to work on this type of laptop and should've never agreed to work on it. I called back for an update a week later and was told that upper management would not replace the laptop after seeing the value of it because they're a small company. I wish they had not offered to replace it before checking the cost and receiving approval from management, but I understood. I was frustrated, but tried to end the interaction amicably. When I went to pick up my laptop the employee who had been working on my computer, Erik, decided it was a good time to place the blame on me, saying that if I had accurately told him how old the laptop was he never would've agreed to work on it. We disagree on what I had estimated the age of the laptop was on the phone, but if I had been informed it was critical to whether they could perform the service requested, I would have ensured the information provided was accurate. In sum: 1) Please ask customers about the specs of their devices if it impacts whether or not you have the expertise to work on it 2) Don't offer to replace a laptop without knowing the value and receiving approval from management 3) If the age of a device is pertinent to your ability to work on it, express the importance of that detail to the customer so they can provide that info"