Psych Matters, PLLC
4801 Woodway Drive, Houston, TX 77056
Hours open
Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Location & Phone number
About the Business
Psych Matters, PLLC is a mental health institution located at 4801 Woodway Drive in Houston, Texas, United States. They offer Titan IR treatments to improve relaxation, stress management, cognitive performance, and focus. The sessions cost $35 each, with 15 total treatments available (not covered by insurance). The institution can be reached at 832-332-3703 for direct inquiries, or at their Houston, Dallas, and New York City locations.
With clinic locations in North and Central Houston, Psych Matters is committed to providing the highest quality mental health services to individuals and families of all ages, ethnicities, and cultural backgrounds. They offer evidence-based treatments that are peer-reviewed and considered the gold standard for the best outcomes.
In addition to their Houston locations, Psych Matters also has a clinic in Dallas and one in New York City's Times Square. They value their clients' time and do not double or triple book appointments, ensuring that each individual receives the attention they deserve. With a dedication to the community and a commitment to providing prompt mental health services, Psych Matters is here to support you on your journey to wellness.
Reviews
"Psych Matters turned out to be a significant letdown, and here's why: 1. **Unprofessional Customer Service: ** From the very first call, it was evident that their customer service lacked basic professionalism. Greetings and proper identification were nowhere to be found. 2. **Therapeutic Inconsistency: ** One of the therapists abruptly stopped contacting me without providing any reasons. Later, I found out this was a common issue from reading Nick Morales' review. It seems like they have problems with therapists staying or communicating changes. 3. **Administrative Negligence: ** My provider consistently forgot to contact my insurance for approval, causing unnecessary delays in my treatment. The repeated oversight and lack of follow-through were a constant source of frustration. 4. **Communication Breakdown: ** They never returned calls, leaving me hanging and feeling neglected. Basic communication seemed to be a significant challenge for them. 5. **Insurance Confusion: ** When I inquired about accepted insurances, nobody could provide clear information. It's a basic detail they should know and share. 6. **Money Over Care: ** The impression I got was that they prioritized money over patient care. They wanted to charge me for medical records, even though I was leaving due to their unprofessionalism. 7. **Lack of Compassion: ** When I decided to leave and explained my reasons, the response was far from understanding. The lady I spoke to had a condescending tone, and even the Alyssa the nurse who works under Dr Scardino I saw ignored my email about leaving. I was really hurt by her because I thought she cared about me, and my daughter and she couldn't even email me back or call me? I really thought she cared about us but she really let me down. I trusted her. It felt like nobody cared enough to keep me as a patient. Overall, my experience with Psych Matters was disheartening. Discovering that therapists leaving without explanation was a common issue, as indicated by other reviews, only added to the disappointment. I would caution anyone seeking mental health support to find a place that values its patients and provides the care and respect they deserve, which Psych Matters unfortunately failed to deliver."
"Thank you Alissa for your care! I truly appreciate you taking the time to address the tough struggles of mental health it means alot to many others who at times feel as if no one cares! Excellent provider"
"Great services so far and the staff is friendly and send in my prescriptions immediately! But let see how this month!"
"I have been calling for three hours and they keep telling me that my doctor or Mr. Rene will call me back or at least send my prescription to the pharmacy. However I keep getting hung up on and the lady is very rude when she’s talking to me like if I were to beg or something I have been dealing with them for the last year and a half….. very disappointed. my doctor is an amazing doctor. However, his staff are trash."
"Have had nothing but good experience with my doctor. One of the best ones ive had who actually helps my mental health and has taken it seriously."
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