Home Services at The Home Depot

"Great merchandise"

"We worked through HomeDepot (HD) in Bastrop and Stone Systems (SS) was their contractor for this install. New counter tops & bar, tear away and remove the old ones. This occurred on or about the 15-Mar. I was told the end-to-end process would take about 4 weeks. I heard from SS and the guy who does the measurements came out and took care of that within a week. Within a day or 2 i had a bill for the difference between my estimates and SS's estimates (and i wasn't that far off..off to a good start). Once we settled up, i didn't hear from HD nor SS for over 2 weeks.. and then i got another bill from HD for another $40. I called HD and they said it was for a second visit for measurements. I let them know there had been no second visit and i'd like to know when i can expect my counter tops as i was told it'd be about a 4 week process. I was asked to call SS and find out.. BUT, isn't that what HD is there for?? CUSTOMER SERVICE??? Well, lesson learned. I called SS and was put through to scheduling.. seemed my counter tops were fab'd and ready to install. So i scheduled for the earliest possible which was about 2 weeks out. OK, so 6 weeks vs 4 weeks.. but whatever, right??? Well, there was an issue with the install and it was only able to be half-done on install day. We had 2 additional appointments which we were scheduled to finish the install. Needless to say, after the missed second install (and NEVER having heard any form of communication from HD or any follow up call, NOTHING) i called HD. I was told that the manager was a bit surprised because SS is usually on the ball. I invited the manager to read the SS related reviews and then tell me that. *sigh* I'd go into more detail on the SS experience here, but this is focused on HD. To put it bluntly, HD was completely missing in this whole process except when they wanted my money. In going to HD to get my counter tops, I fully expected them to manage this relationship, provide basic customer service, provide oversight of this service, and ensure timely communications around this process as well as prompt communications around any exceptions. My expectations where utterly unmet. HD didn't provide any form of communication except when they wanted money. HD didn't provide any form of oversight, process management, nor basic customer service. They provided NO (ZERO) communications around this process and all but washed their hands of it once they received the money and handed it off to SS. This is NOT customer service and HD should be ashamed of their performance in this project. as a result, i will no longer consider HD for any future remodels i undertake. I will ensure that i also share my experience with family, friends, coworkers, and the internet. Their lack of commitment to this job and lack of customer service has turned me off from their organization. I am very unimpressed and disappointed in how HD operates with these type of projects. I would HIGHLY recommend that others look elsewhere to have their counter tops installed and to find out who the underlying subcontrator will be and research them. Just don't use HD!"

"I'm looking for some "free" pallets to build a shelter for a therapy horse. I called Home Depot to ask availability of pallets and was told they cost $15.00 each. REALLY????"

"Don't buy flooring from this store. I spent 4000 dollars getting flooring they said would work in my house, Then the installers come out and say they can not install the flooring without sub floors. Called Home depot and they said they don't do that. So they wan't me to buy more material(800 dollars) and hire a carpenter another(800 dollars) to put subfloors in. So now they tell me if they would of checked the floors right when they measured they would of red flagged it. GO TO LOWES"