Freedom Plumbing

"Trent installed 2 Kohler toilets in a timely manner. Very nice & professional. Would definitely give them a excellent referral."

"Sold our home and our agent recommended them. Used them to complete plumbing requests for our home sale. We used them a second time for plumbing problems at the home we moved into. Did a great job and fixed a problem that had been repaired in the past incorrectly. Five stars. Would use them again and would recommend them to a friend."

"I usually don’t write reviews but this is the worst service I’ve ever gotten. The plumber arrived at 9:25am and I got a payment receipt through email at 10:23am which had $87 more than what I was initially told. I called the office and whichever lady they had there started by saying the plumber was here for 2 and a half hours and there was nothing they could do about it. Next thing before I know it she said they were here for 2 hours. This was not about the money, but more about honesty and making sure you’re treating your customers right!"

"I recently had a backed-up commode in my house and 2 gentlemen showed up on time the appointed day early during the appointed time frame. They were courteous and professional, and handled the job rather quickly. The process was easy and the price was as quoted. I sincerely appreciate their quick professionalism and for this reason I'm submitting this review!! Thanks so much, guys!!"

"Before yesterday I have had Freedom Plumbing out to my house a few times over this past 4 year and thought the owner (Trent) was a nice and honest guy. However, over the weekend I had a small leak begin right by my water meter and had a completely different experience with them. I called Freedom on Sunday and left a message about my leak. The next day I received a call back from his secretary and she told me that the first time they could come out was Wednesday morning. I asked her if she thought it was okay that I leave a leak sitting like that until then and she said considering the size of the leak that it would be fine. I wasn't a big fan of this, but I had used them before and I prefer to be consistent with the people I use. When Trent and his helper arrived on Wednesday morning I went outside and showed them the problem I was having and the helper immediately began digging the hole to perform the repair with no mention of how much the repair would cost. I made the mistake of not asking for an estimate of the cost because I had used Trent before and did not expect to be gouged. About 45 minutes later, I went outside and told Trent that I had to get to work and asked if I could give him my credit card information. He immediately pulled out his book and informed me that the repair would cost $567.50. I thought this sounded high, but I made my second mistake by going ahead and paying under the assumption that the repair would take longer than I assumed. After talking to a plumber from my home town, I was informed that this price seemed grossly overpriced for the amount of time such a job should take. I called Trent to discuss the job and the cost and was not given any consideration. Trent informed me that the job took "about 2 hours", which would amount to $284 an hour by my math. I asked Trent what his hourly rate is and he said he fixes this type of leak on a fixed price instead of hourly, but that his normal rate is $175 an hour. I questioned why I was paying $284 an hour when his standard rates was $175 and was literally told that I would not be complaining had my job of taken 5+ hours. Well my job did not take 5 plus hours, it took less than half that time. Trent began to back track and tell me the 2 hours he told me earlier in our conversation did not include other activities and that he really spent "probably 3 hours" at my house. In the end, Trent was unwilling to budge at all, even for a customer who has used him multiple times in the past on a job that he even admitted to charging me significantly higher than his standard rate. And I learned to always get a price on a service no matter your past experiences with a company."