Banfield Pet Hospital

"Pretty good for regular vet visits. Great experience when my doggy crossed the rainbow bridge to heaven."

"I am done with Banfield. I always end up with an issue at every location I’ve taken my dog to through her Wellness Plan. In 2021 I was begged to give one more chance. Well, today is only one of many issues that’s happened and is the day I give up and cancel her plan. They have wasted my time, money and not to mention placed my dog in emotional distress having to come in for ABSOLUTELY NO REASON. We were scheduled a booster shot appt. On Aug. 23rd after being here Aug. 2nd to get her exams and get vaccines up to date….. Aug. 23rd I found out they never vaccinated my dog with anything. If that’s the case then why was my dog kept in the back for so long, not released and booked an appt.?? They booked an appt. for a vaccine that was going to have to be paid out of pocket anyways when I explained on Aug. 2nd I couldn’t get that vaccine for her right now! Pathetic. I will never be back nor will I ever recommend Banfield to anyone! Please, do not bring your pets to Banfield. Look for a non-corporate ran Veterinarian who truly cares."

"They were so caring as they delivered some bad news around my fur baby’s health. They referred me to a nearby emergency hospital who took great care of my dog and she is now back home. They also called to check in on how she was doing a couple days later and I really appreciated that."

"3 stars for my recent visit because service usually seems good although recently our appointment was canceled without our knowledge so we managed to get our two 80+ lb puppies all the way to the location all for nothing. We had to reschedule. The clerk said they called but it’s not true because I’ve been a customer for years for multiple pets and have received texts, calls, and emails without any problems for years but somehow they claim they couldn’t reach me to inform me of the cancellation. I understand things happen but I feel that they made false claims about trying to contact me when they could’ve just been honest. This experience leaves me wondering what else they could be dishonest about."

"I have been taking my dog to Banfield for two years. We recently moved and started going to this location but won’t be going back. At the old location, they misdiagnosed my dog and missed a case of demodex mange which isn’t easy to miss. But they still acted like they cared and tried to figure out what was going on. This location, however, doesn’t care at all. They took one look at a concerning growth on my dog and told me they couldn’t test it but would remove it for over $1100. I took my dog to a different vet outside of Banfield for a second opinion. They tested the mass with no problem, found precancerous cells, and were able to remove it for less than $500. In the end, Banfield has misdiagnosed my dog twice, taken way too much of my money, and wasted my time. I don’t think the vets here are bad people, but I do think they are overbooked and overworked to the point where they cannot provide adequate care for pets. Please take your pets elsewhere!! Banfield is only good for vaccinations."