USA Vein Clinics

"I would not recommend this place to anyone. Twice my procedures were canceled last minute because they couldn’t verify my insurance. I verified with my insurance I have active coverage and they spoke to a lady named Laura from USA Vein. However, they kept telling me my insurance is inactive. I finally gave up and canceled my appointment. The next day I get billed $75 for a no-show. I called the billing department and they kept telling me I signed a contract that I would cancel within 48 hours. This was not my fault! Not sure what is going on at this place but very unorganized. After requesting to speak to a manager and holding for 10 minutes they gave me a COURTESY credit. Now I have to wait 3 to 5 days to get my $75 back! Don’t go here!!!!"

"I have had my treatment plan canceled last minute 4 times! They keep saying the clinic is going to be closed that day that my treatment is supposed to start. Okay, well then stop scheduling if you're going to be closed. I don't know if I'll ever actually get to keep an appointment beyond my initial one for a scan. It is a large company, you never talk to the same person twice, and extremely disorganized. I'm looking for another provider. If they ever actually keep an appointment, I'll update my review. If not, then they were just never able to actually follow through with any services. Update: I finally got someone competent in their scheduling department who finally told me the reason appointments kept getting canceled is the doctor at this location left, and they didn't have a replacement yet. They got a replacement, and my appointments were finally kept. The staff is nice, it is mainly the same people each time. No complaints about anyone in the clinic. Just the corporate scheduling is a nightmare. I just had one of my final appointments (just a follow-up) canceled just as I got to the appointment due to a staff call in. OK, things happen. But then corporate just reschedule you and texts you a "treatment plan" rescheduling everything without even asking if any of these new dates or times work. The corporate scheduling department needs a huge overhaul, it's so poorly run it honestly it is astonishing that they are able to function at all."

"I used to be a patient at vein clinics of america and they were one of the most professional and caring doctors that did a great job . But since USA vein clinic took over it is terrible . They cannot keep there appointments right and keep trying to repeat the same procedures that were already done . The billing is a scam I made a payment in the office then tried billing me again. Had multiple conversations with themand then used my card number and charged it without permission.If you are looking to go here for services think twice about it. I would rather die then go here ever again"

"Would give 0 stars but it’s not an option. They cancel all of your appointments last minute after your first one to get you locked in. They take over a month to release your records. And the real kicker is when your bills have been fully paid by your insurance they still try to scam you for more money than they are owed and will harass you none stop. They really try to scam the elderly. Would never recommend to anyone leaving the review on behalf of my grandmother."

"Scheduling is awful. First visit, five customers left due to waiting times and over scheduling. Second visit we had to wait over 1 hour. Called their customer service to complain on the way they set up their appointments. Going to finish the treatments that are scheduled but if more are needed I will look for another facility. Not satisfied with the system they have."