ADI Pediatric Behavioral Health 1214 West Northwest Highway, Palatine, IL 60067

"I cannot speak highly enough of this office! Yes, Dr. Fallor is amazing, but the outstanding customer support provided by Jamie, the Front Office Manager, is unmatched. Jamie's compassion, empathy, and willingness to go above and beyond truly set the standard for exceptional service. From the moment I made my first call, Jamie greeted me with a warm smile and made me feel welcomed and valued (yes, you can hear her smile on the phone). She patiently guided me through the new patient processes, ensuring that I felt comfortable and informed every step of the way. Additionally, Jamie's expertise in dealing with insurance matters was invaluable, as she effortlessly navigated complex procedures and advocated on my kids' behalf. Her professionalism, coupled with her genuine care for patients, makes every interaction with ADI Health a positive and memorable experience. Thank you, Jamie, for your unwavering dedication to my family!"

"Dr. Fallor has been a game changer for our family. She has a warm and calm personality and was able to quickly establish a relationship with us. As a parent I never feel rushed with my questions and I expect to happily continue our relationship with Dr. Fallor for years. The support from the ADI office is wonderful too. Jamie has been an invaluable resource to me as I’ve learned to navigate medication. She understands how to manage constantly changing insurance hurdles and is a fierce advocate for patients of the practice. Today, for example, she worked hours past their stated closing time to ensure I could secure elusive medication. Unlike my insurance provider, I felt like she was in the fight with me. I have nothing but praise for this practice."

"I have been going to Dr. Sharma since I was in the second grade I believe, maybe even earlier. I don’t know where I would be without her guidance through the years. ADI is a great organization, amazing doctors and assisting staff who are always willing to help. The receptionist Jamie is amazing, shout out Jamie! She’s always kind, empathetic and personable. Makes the phone call a lot easier especially when I’m not feeling too good."

"After three phone calls in one week we gave up. Was repeatedly told Christian would call back to schedule. At this point, I don't think he exists. I think everyone can find a better and more professional office to deal with. She's not the only fish in the sea and her staff needs a wake up call. You can do better!"

"This medical practice has been our go-to mental health service for our son for the past fifteen years."