United Gymnastics Academy

"My 8 year old daughter has been in gymnastics since she was 18 months old, after our experience at United, I was left with feelings of resentment and anger each time I set foot in the gym. We came here after a move from a fantastic facility and were drawn by its “little gym” charm. The coaches were kind and encouraging and had all the praise to say. My daughter started there as a level two though she was being trained level 3 because we were told they didn’t want her to get lost while the others were competing. That was fine. I was told she would move to lvl 3 after they were done competing then compete in the optional meets as a 3. She should have been held back to 2 and just gained experience to compete there since all but one was canceled for lvl 3. Not totally their fault, but it still happened on their watch knowing she’d never competed. We were then told she would be retained as 3 and compete placement the next meet season… this NEVER happened. I was lied to, she competed at lvl 3 ACHIEVEMENT instead. They told me she would only compete two achievement levels then she would move to placement, that was another lie. They then wanted her to score out and wouldn’t budge off of prior agreements because “we don’t let parents dictate our teams here.” The coach told me she would spend extra time on the apparatus she was struggling with and the coach didn’t go near her in the time she said she would, lie number 3. When I spoke to the owners, I was threatened with my daughter’s expulsion from team if I spoke with fellow parents (my friends) or said anything on social media (which I hadn’t). When I put in our 30 days notice I was almost immediately removed from the team Facebook group which caused us to miss one of the holiday practices. Which leads to another issue, they like to make last minute changes to practices without more than a weeks notice to parents, sometimes the day before. I’m glad we’ve left, I hope the next gym works out better, but I could not leave with a clear conscience of warning others. This gym will pull you in and charm you, then they will lie to you after you’ve paid all the fees and are stuck. Be careful and get everything in writing because they’ll alter their word otherwise. This gym almost ruined the sport for us, I hope it doesn’t for anyone else."

"I don't like giving bad reviews because my daughter really enjoy the time there but is very sad that after weeks trying to contact someone there after the COVID no one contacted us until now an email is been drop off thats all. I LOST OVER 10 make up classes I pay 3 months for free. Such a horrible customer service."

"My girls have their favorite coaches, and it's not the ones that go easy on them. They are all friendly but you can ask to move to a different class if you think your daughter would work better with another coach. We have 3 enrolled and love it here."

"I hate to give this place a bad review but I'm just so disappointed. We have been attending since March of 2015, and to be honest she hasn't learned anything new. She is 6 and doesn't even know how to do a cartwheel. Part of that I believe, has to do with the teachers And the fact that they have too many students at a time. As far as administration, the lady up front is rude and unprofessional. She is definitely not a people person. The facility its self is pretty dirty and last time I checked, they don't even have first aid kits. Sadly, although my daughter loves it here, I might just remove her and spend my money somewhere else."