Saint Louis Counseling

"My therapist was amazing. Worked with her for almost a year. Right at the end of last year they cancelled her contract and gave no suggestion as for someone else that could help me. They gave me a run around and it was just awful. Additionally, they didn't send me a bill until Jan of 2023 and never sent me a bill all the months prior. Now I have an outrageous amount due. I would have stopped using them if I had known my insurance wasn't covering the entirety of the bill. Or at least used the service much less. The office doesn't even take my secondary insurance which I was never told and they said it was never on file. Absolutely frustrating."

"Very unfriendly for a mental health place. I have very high levels of anxiety and I did not feel comfortable with the receptionist. She always seemed impatient and angry when I needed paperwork picked up for my employer. I ended up not coming back due to the high levels of tension."

"Met with Katie once, and did not get much out of the session, but scheduled the next session anyway. Figured I would give her another try. When I called to confirm the appointment, the appointment I set up with her apparently did not exist. Will not waste any more time."

"My son has been seeing a counselor there for many years and has been helped a lot. We've never had trouble getting an appointment. I'm not saying there aren't occasional issues (for example, a patient/client locking the door to the suite from the inside, so he called me and I had to call the counselor and tell her), but nothing that warranted giving a poor review. The good they've done for my son far outweighs any issues that have come up, so much so that I'd rather call them non-issues."

"Made many appointments for my daughter. First time the counselor cancelled because she was sick, which happens. Then she cancelled the next 3 appointments (it would be scheduled several weeks in advance). 2 of them without notice. They never suggested another counselor, or any advance notice when she had to cancel. Overall, very disappointed"