The Great Escape Wilmette

"I would highly advise against purchasing from here. We were taken advantage of and purchased outdoor furniture that we were told was covered under warranty and would last at least 5 years. We were sold on a specific type of material that we were told was high quality. The furniture was destroyed within 2 months from an animal (it’s OUTDOOR furniture, of course animals are around ) and only then we were told the warranty didn’t cover that. This was never mentioned. When we reached out to the store, the customer service was disgraceful. There was no meeting halfway for some sort of replacement, fix, refund, or store credit - in fact they were incredibly rude and not professional. We had planned to purchase a dining table and chairs from them for next summer, but I will never make a purchase from this store again. Look elsewhere unless you want to throw money away."

"Got affordable items to accompany our inherited billiards table. Cues, rack, chalk, brush and wall rack to hold cues. Easy, friendly, good selection"

"Very helpful staff, this is the place to get your chemicals. They have many hot tubs to choose from and their customer service can't be beat. All kinds of backyard fun to choose from to make your dream backyard Oasis come true."

"I got there very nice deal on furniture and umbrella, There was some problems during delivery but management of the store solved the problem in one day, Special thanks to Dana, she is really care about customer and help resolve issues quickly and efficiently."

"Just had a great experience at The Great Escape Wilmette. We stopped in yesterday to check out their hot tubs, saw a great selection and found our match (Catalina Napa). Randy in sales helped us and couldn't have been more helpful or knowledgeable about their product line which made the process fast and painless. We bought it and looking forward to our delivery in the next few weeks. That picture is me looking suave in one of the floor displays :)"