Forest City Diagnostic Imaging 735 North Perryville Road, Rockford, IL 61107

"Went in for a MRI. Tracey the MRI tech was professional, reassuring, communicative during the process --- a true professional in every sense of the word. We were exceptionally fortunate to have her and I would absolutely request her in the future. We have used this facility a number of times for a variety of services. Asia (the scheduler) was polite, kind, and quick to understand our concerns. The lady at the front desk was also very helpful, kind, and pleasant. This is our go to imaging facility. I'm happy they have consistently done a great job for us."

"I made an appointment for a mammogram and ultrasound after finding a questionable lump in my breast. I got the necessary referrals and insurance approvals. I was waiting 6 weeks for my appointment. I've been anxiously awaiting this appointment so I would be one step closer to answers. My appointment was scheduled for January 11. I received a call this afternoon (January 9) that they had to cancel my appointment but could work to get me an appointment for February. Are you serious??? Apparently they don't have any backup technicians to do a mammogram and an ultrasound of your breast. Or at least that's what they told me. This isn't the first time this organization has done this to me. I needed an MRI done on my knee years ago and they canceled on me twice. Then, I was a little more forgiving because I wasn't anxious to have surgery anyway. But when you find a lump in your breast, you don't want to wait for answers. I've already been waiting 6 weeks. Just to be told I might have to wait another 4? I don't think so. I'd stay away from this place."

"Please think twice before reaching out to this facility for a test. Their insurance/billing department are not on the same page. They will tell you different things. They have caused a big problem with my grandmother and her health. They denied a test that she needed urgently. Please steer away from this place. They have terrible service and will only help you if you don’t have state insurance. It’s all about what goes in their pockets."

"My MRI appointment went great, I got in right on time and both employees I interacted with were nice. Now 4 days have passed and I still am not able to view the report online. First it was on a 2 day hold, then a 3 day hold, now a 4 day hold. I still cannot see a report and have to wait until next week when I see the doctor to find out anything. Disappointing. All that money spent on an MRI and i do not even have access to my own results. And the website says you are given a disc of your MRI images, that is not true."