Banfield Pet Hospital

"Took my doggy "sugar" here for an emergency surgery ( open pyometra) they were very urgent about the matter we were sent back into a room almost immediately and the doctor came in dang near as soon as the nurse left. Did a physical exam on sugar and sent her back to get prepped for surgery immediately. THEY SAVED MY DOGS LIFE! and for that I'm beyond grateful for every single person that works there. Will definitely be using Banfield for all my pets current or future. Great people and they truly care about your pets no doubt! Sugar is doing great now and picture attached is the night she came home from the surgery (she's mad she had to wear the cone of death tho)"

"To be a place that’s supposed to care for animals and then instead send them home traumatized and Unlike themselves is completely unacceptable. My friends cat has been nothing but gentle and friendly to anyone she’s come in contact with and then to hear how she was acting and how she was sent home is so absolutely disappointing and disgusting behavior on the part of this business. I hope there are major repercussions. No animal should leave the vet in worse shape than they arrived due to the acts of the workers."

"Pros: very clean reception area and initial examination room. Front office staff was very friendly but they didn’t recognize me or my dog. Cons: 1) front office staff seems to change frequently, 2) mid office/technicians seem to change frequently and 3) Dr. seems to change frequently. Big turn- offs: 1) they tried to upsell me services that were not necessary, 2) I brought my dog in for his annual checkup and a Heartworm test - less than ten minutes total and it cost more than $180.00! and I never even saw the Dr. / he/she didn’t come out to see me at any time before, during or after the exam. I don’t even know if a Dr. actually saw my dog. I did notice that the name on my heartworm prescription was different than the previous Dr. who saw him. I didn’t like not seeing the Dr. I’m seriously considering taking my dog to a different Dr./facility when jt comes time for his next exam or service. There is lots of competition/options available, so I have a difficult time recommending this vet/facility."

"I recently had to put my dog down who I had had for almost 16 years. The staff was caring during this very difficult time which I greatly appreciated. However, on the day I had to put my baby down I found out that I was unable to cancel the wellness plan and I would have to keep paying until the end of my plan ( 6 more months) . This kind of feels like a kick when you're down. I understand this is not an issue with the Little Elm location but more the company."

"I recently moved back to Texas from Oklahoma my Banfield in Oklahoma was excellent. I made an appointment here to move Buttons records and to get her blood work done and some shots that were due. First off they said her blood count was off and didn’t know why, so they gave her two different medicines of which they didn’t send all of the medication home with me I had to go back to pick up the rest. Also I had them do a nail trim and Buttons nails were so badly done I had to file them when I got home. I will be finding another location!!!"