RBFCU - Boerne

"Horrible for online businesses that use international transactions. Constantly fighting with them and their customer service wasting hour of my work day repeatedly. Also can not send international transfers online or over the phone any more. I’m looking into new banking options for my business. Edit- I’ve talked and ran circles around RBFCU to try and operate an international business and I hate every day I bank with them. Luckily I’m moving soon and will get a different bank account then. Waste so much of time and efforts."

"I would avoid banking here. There are fees associated with auto moving money from Savings to checking for bill pay. Recently came in to request a new debit card. We had a natural disaster at the home and put the claim money in the RBFU account. I requested a new card which they CANNOT make at any RBFCU location. I requested a rush and was told it is $45 and would still have to wait for it to show up at the branch. In short they do not work with the people banking at their institution. We will be transferring banks to avoid dealing with this kind of service. Lastly they are not supported on Apple Pay. Even the other small credit union we use can be verified on Apple Pay. Again just avoid dealing with RBFCU."

"A few weeks ago I had a bad experience with a teller being rude and dismissive towards me. I figured they were having a bad day so I just smiled, completed my transaction and left. Then today my wife is in the bank and is treated rudely by the same individual. I'm glad she decided to report the attitude problem. This is the first time ever that I have received rude treatment in a bank. In my experience, banks have always held the highest standards of customer service. Apparently not this bank."

"Massive props to Peter, the teller, at RBFCU Boerne today for doing a spontaneous field trip experience for 5 kiddos today. We are taking time this summer to dive deeper into financial education with our kiddos & Peter went above & beyond for my family! We will be opening a total of 10 accounts this Saturday thanks to Peter’s stellar service in helping to educate our kiddos today! Peter needs to spearhead a new tour program for the company to educate youth on the importance of financial education! Sincerely, members for life!"

"Just wanted to get a more recent review in here. So far, everything at this RBFCU location has been super convenient. Big purchases were easy, moving funds in different accounts were easy. Getting my pay from work was almost instantaneous when I deposit it. Overall a great experience"