SouthStar Bank, Round Rock

"So I joined this bank because of all of the raving online reviews. Unfortunately, I'm honestly not sure what the fuss is all about. Opening an account was time consuming and had me going through extra hoops that no other bank/credit union had me go through. They charge fees for everything which credit unions (the ones I've been with) don't, and they hold any large deposits which my previous financial institutions did not when directly from a bank/credit union (such as a teller check or cashier's check which are immediately funded as they take the $$ out of the. member's account at that time), or wire transfer. This bank, 7 day hold. Only a few branches and none near me, which have me driving at least 25 minutes each way (not a deal breaker for me as I prefer quality over distance, just inconvenient especially when they have you going through extra hoops). Lastly, linked up my visa debit card for Apple pay but it never works. Will be attempting Zelle for the first time at the end of this month...hopefully it works as it should. Truly not understanding the reviews. Unfortunately, I haven't found anyone better and I've searched high and low...so don't intend on leaving at this point. I'll give it a bit longer and see how it goes."

"Bill has been amazing in assisting me with my home building endeavor. His patience, knowledge, patience professionalism and availability has been excellent. I intend to recommend his services to whomever may need them."

"Recently I've moved my company bank accounts from big box banks over to SouthStar and I could not be happier! There is never a wait inside the branch. You don't have to schedule an appointment just to speak with a banker. The branches are VERY nice inside, much more so than the big box banks. They also have restrooms available for customers...just imagine that! On top of that, all of the staff are super friendly and helpful, and I've been into 3 branches with the same result. I won't go into detail about my banking needs but I will say quite a lot of money moves in and out of the accounts in a year and the big box banks weren't giving me any loans against the cash reserves I have or against any of my other collateral. SouthStar already got me approved for a new loan against some of my assets. :-) If you are tired of being treated like a deposit or withdrawal instead of like a valuable customer, then you are at the wrong bank! Check Southstar out. I doubt you'll regret it."

"My wife and I recently worked with Bill from SouthStar to buy land - something we had never done before. Bill went above and beyond in a busy market to answer our questions and get everything done quickly as we tried to make an offer and close on the purchase in a short amount of time. It was great working with someone locally, and I would definitely recommend reaching out to them!"

"I am excited to join the SouthStar Family. My experiences thus far have been great! They are truly a relationship oriented bank. They are very open, honest and made sure to help me navigate my transition in a way that is least disruptive. Kristy was fantastic and took the time to walk me thru details and at that same time made me feel like I had been a member for years. In the current climate this experience was a true breath of fresh air. Thank You!"