Orange Van Lines, LLC

"AVOID AT ALL COSTS!! Terrible company!! Look at all these negative reviews, because I was too naive to check! Avoid avoid avoid! It is not worth the "savings" you will feel like up front to be jerked around! The moving estimators and customer service front people setting up my move were great - from the moment the "movers" and their pit bull terrier arrived, it was down hill! We were completely overcharged, once they had everything on the truck (which was an Enterprise rental truck...) and at 11 PM on a weekend, we find out that we can't pay the overcharges with a credit card! Personal check or cash only?? And after hearing numerous times that we could get a Saturday delivery, we get a call for a Wednesday delivery, and told it will be $500/day to wait until Saturday! What a scam! Avoid Avoid Avoid!"

"This company does not provide all that it promises. My brand new bedroom furniture incurred almost $1000.00 worth of damages, my piano (which was in impeccable condition prior sustained as well almost $1000.00 worth of repairs needed. This company promised that my furniture would be crated; only later to find out that is not what occurs. They change the wording, and as well their representatives mark wood items as scratched when there are none. I have filed a claim as of this past July 2015, just after my move. To date the settlement is only $66.00 which documentation does not state what exactly they are taking responsibility for. Mover beware!!!!! I spoke to a company representative who mentioned that (crating to them means, "cardboard crating!". This aspect was not even present when I peered into the moving truck upon receivership. According to other company's comparable to Orange, and as well to a representative from this company; when asked prior to my move for clarification on what crating meant, the rep and other stated that my items would be placed into a wooden crate. I questioned the truck driver/person, in charge of my items during the transit from Pennsylvania to California, who mentioned when asked about why my items were damaged. He said point blank, "That is what insurance is for!".........Nooooooooo, We, the consumer, pay to have our items handled with care. Again. Movers......Be.....Aware.......If you value what you have don't use this company or any other that moves your items in the same manner."

"This company is terrible. I strongly recommend spending a few hundred dollars more to get a real moving company. They completely screwed me on both the pick up and delivery times. They originally made plans to come 9:00-11:00 am on the following day and I shifted around my schedule to accommodate that. Then at 7:00 pm the night before they send an email saying they'll be there 12-4:00 pm sometime. When they weren't showing up or even having enough consideration to let me know they were going to be late I called them... I was put on hold for a half hour before hanging up and trying again. THEN they wouldn't answer! They see your number on the caller ID and ignore you! I had to call them from another number to get through finally & chewed someone's ass enough to get them to promise a truck would be their that night. This would have meant they only screwed me out of one work day BUT instead they ended up getting to my house at 9:30 pm and didn't finish until about midnight... My neighbors loved that!!! Oh yeah, I had to be up at 4:00 am to go to work the next morning. On the receiving end they sucked too. They have no consideration for the customer's time. They get there when they get there. They will try to charge you more than you were quoted once they're there for the pick up too. I was quoted $1740 to move from CO to IL and when they were there they said that even though my inventory list was exactly as listed on the quote it would cost more because some of the pieces were "bulky". I wasn't having it and raised enough hell with them to where I didn't pay anything extra. Just about every piece of furniture was damaged or knicked in some way. Most of the boxes looked like they were thrown off the back of the truck onto pavement at some point. An expensive tool box was comptely bashed in on one side because they didn't secure it to a wall in the truck. They tell you that they use their own trucks when they're selling to you, but that's a bunch of BS too. They use outside carriers in to pick up and deliver for sure and your stuff will be loaded, unloaded and stored multiple times before it gets to you. That's likely where most of my damages were incurred. If you don't get it yet... THIS COMPANY SUCKS!"

"I booked over the phone with Sarah who worked with me for weeks to get everything set up and to change my inventory list at least a dozen times. She was very pleasant to work with and really put my mind at ease. On the day of the move of course I forgot about a handful of items I was moving but luckily they were great and didn’t charge me because Sarah insisted a left some wiggle room just in case. Well she was right! it all worked out great and I got all of my stuff just 5 days later from Houston to Albuquerque. Orange really impressed me with the whole move process. Well done. Highly recommended.... Crawler"

"I was quoted for $1500 for the original moving cost. Thinking I got a great deal after doing a bunch of research, I decided to move forward with this company. What a TERRIBLE Mistake. I am a single female with a normal amount of stuff for a one bedroom apartment. I gave them a list of everything I had at the best of my ability. When the movers got to my apartment they started packing everything into the moving truck while the guy went over the paperwork. After walking through and counting my boxes and furniture and told me I was off on the quote. Ok, I thought maybe 500 - $1000 MAX. No it was DOUBLE the cost!!! DOUBLE. How can a company who does this for a living be that far off on a quote. They should have an idea on how much a standard one bedroom apartment costs to move, even if I was off on the list of things I gave them. At that point I felt backed into a corner because they were already loading my stuff so I couldn't tell them no, never mind, i'm not going with this company it's too expensive. They kept bringing up these hidden costs that had never been communicated before that point. I'm moving to NYC and was told if the truck can't fit in the street that they would have to park it somewhere where the truck fits and shuttle everything to my apartment. Not once did they mention that would be an additional $500. Then I needed to put the stuff in storage until I found an apartment in NYC. The minute I signed my lease, I called them to have them deliver everything. I called on a Wed afternoon and by Monday nothing had been done. I told them I had to have everything there by Friday. They told me it was getting loaded on Monday and starting the drive on Monday. Tuesday I got a call to let me know my stuff was just getting loaded and that I probably wouldn't have my stuff for another week!! I'm paying an astronomical price and they are taking FOREVER to delivery my stuff!!! I tried talking to customer service several times and no one was helpful. They honestly could have given two shits to help remedy this entire situation. They were an absolute NIGHTMARE to deal with. I've moved a lot in my life and never had I had such a HORRIBLE experience with a moving company. I HIGHLY HIGHLY Suggest not using this company for your next move!!"