Capital One Bank

"I have to admit, after looking at the reviews I didn't know what to expect when I got here. But, we got Oscar, and he was amazing. So kind, personable, and very helpful. He spent a long time trying to resolve an issue we had and he was friendly during the process. I've been with Capital One for some years and have loved my experience. Today was the first time I've had to go into a branch, and thanks to Oscar it was a really pleasant experience. He needs a raise."

"There were multiple things I needed assistance with. The employee who worked with me was very knowledgeable, helpful, efficient and patient. My experiences here have always been positive."

"Absolutely poor service. Got there 5-7 min before close with no one else in the drive thru. She gave me a slip in the drawer so I proceeded to fill it in and then I sat there and waited in duration. Clock ticks 5:01 and she comes back and tells me doors are now closed and she can’t help with this anymore. You know how sometimes you talk to someone and their attitude makes you feel they’re above everyone else? So many things wrong with this I had to write a review. 1. No respect to customers 2. Why would you hand me a slip outside if you want me to come inside? 3. Even if I didn’t hear you about coming in why wouldn’t you repeat it to me while I’m the only one out in the drive thru. You just wait until clock ticks 5:01????"

"Went to make a 1200 dollar deposit, and the ATM glitched with my card and money still inside. Stood cautiously at the ATM, as it was attempting to reboot. This was pay day and was my entire pay check. I first asked a lady in the lobby if she could help because this had happened. She very rudly said "someone will be with you in just a minute sir". So stood in line for around five minutes or so and when I finally reached the counter. The young teller next to the lady that I was dealing with, Stopped with the customer that she was dealing with, and said I had to file a dispute. This was my entire pay check and had bills due. It was close to closing time and they called the cops and was pushed out the door. It took a week in a half before my funds were deposited. THERE IS NO DEPARTMENT TO MAKE A COMPLAINT ABOUT! So just forget about it if you try. No one presented themselves as the manager on duty and it took the cops to mediate the process. It was completly unprofessional, and it seemed like no one even knew what to do in case of this happening. Besides the employees handling this completly unprofessional, they were rude. There's more to this story but can not go into it at this point. Ive been doing business with this bank for over a decade, and am completly dissatisfied. Do not make cash deposits into atms. They have no protocol or system put in place for these type of transactions."