DHL Express ServicePoint 1640 West 23rd Street, Grapevine, TX 75261

"I was waiting all day today to receive my DHL package, I was receiving messages about where is my package, when they were supposedly going to deliver it to my address, it turns out that the DHL driver tried to leave it at another address and that he supposedly tried to deliver my package, which was a lie, it never arrived at my home and when I contacted DHL via chat, the person who answered me said that they would probably try to deliver it the next day. I told her that the dhl driver would make sure delivery that at correct address. About the DHL service, reading the reviews I see that I am not the only one who has been marked with something that is not true. I hope DHL is more careful with the people they hiring to make deliveries since I pay for an express service which is expensive so they don't give a good service, this was the last time I contracted the DHL service, I was very disappointed with the service, I HIGHLY RECOMMEND FEDEX EXCELLENT SERVICE AND BEST PRICES WITHOUT ERRORS WHEN DELIVERING YOUR PACKAGE."

"The DHL driver marked my package as delivered to my porch and signed for by me... neither of these things are true! It's a Christmas present and I ended up finding it in the field near my house. Thankfully it wasn't ruined and still found in time for Christmas. I'll be tracking down the name of the driver and filing a complaint to DHL after the holidays."

"I am writing to express the traumatic experience that we have been through regarding our package that was supposed to be delivered . The tracking shows that my package was delivered. But there was no package delivered. As soon as I got the email and text notification, I opened my door to see no package. I searched the whole apartment community, the mailroom and the leasing office but still no sign of the package. I requested the leasing office to open all the parcel lockers and check if the parcel may have been mistakenly place somewhere, still no sign of it. On the tracking page, I looked for for the proof of delivery and I did not see anything. Two hours later magically the proof of delivery appears and I see that it just has some random scribbled signature on it. I called the customer service and I asked them to check the time stamp of delivery and when the proof of delivery was uploaded. They don't match. Also, the customer service representative confirmed that there were no GPS tracking updated proving that my parcel was delivered at that location. I was told that I would be given an update by 5pm Arizona time. No update. Next day, I receive text messages form DHL (in Spanish, don't know why). I used Google translate to understand the messages and the text messages read that the gps location shows that my package was delivered at the delivery address. I called and again requested for tracking my package. They said that they are investigating and will revert by 5 pm Arizona time. Still no response. I contacted the DHL customer service Too many red flags with this delivery. 1. Delivery was supposed to happen in Frisco, Texas. Tracking shows Dallas, TX 2. DHL uploaded proof of delivery as just a random signature of someone AFTER THE complaint was raised. The customer care representative agreed that this is fabricated information as the time stamp of delivery and proof of delivery do not match 3. Yesterday DHL sent messages in Spanish that the package was left in the mailroom (ok, if it was left in the mailroom, then who signed it in my name as per yesterday's proof of delivery?) 4. We requested our apartment leasing office to go through the security cameras and they confirmed that there was no sign of any DHL vehicle or a DHL person delivering any box within that one hour time frame of delivery. They thoroughly checked it. With the above mentioned, you can see what's happening here. People at DHL, please realize that our families living thousands of miles away put in immense efforts and take extra care to send us packages with great love. We on the other end really look forward to those packages eagerly and it really shatters our hopes and the excitement with which we wait to open those packages. The contents of those packages contain many items such as things handmade by our loved ones and things related to our religious customs amd beliefs which are priceless! And they really pay a very high price as shipping costs just to send those packages to us. You people at DHL cannot be so irresponsible in handling our packages. If you guys have the slightest of understanding of people's emotions, please handle the packages responsibly. Kindly help with tracking down the delivery driver and the station that was supposed to deliver the package."

"If I could give this location zero stars I would. Package has been on hold since Monday. They stated the package was out for delivery finally on Wednesday. However supposedly the wrong currier picked it up. Since then my package has been put on hold! I asked to come get it, now it’s a possibility I won’t even be able to pick it up. Absolutely ridiculous! I have NEVER experienced this with any other delivery service before. Terrible!"