Smart Financial Credit Union

"I was financing a vehicle, and the credit union (specifically Cece) went above and beyond. Cece pre-approved me for a loan and when i got to the dealer, they refused to accept a "draft" payment from the credit union. Cece arranged for me to pick up a cashiers check at the nearest branch. She even had them stay open after business hours the day before Christmas Eve to take care of us. She noticed the dealer attempting to charge us 5000 over market price on an extended warranty and organized for us to finance an identical warranty through smart financial for ~2k. Ceces management needs to give her a raise & promotion because she has secured lifetime loyalty for smart financial through her impeccable customer service."

"Alexis is an asset to the Conroe branch! She not only helped me set up a new account but offered advice on how to navigate the financial undertaking I am about to undergo. Her kindness and professionalism is an example for all. Thank you Alexis!"

"I’m so happy I went with smart financial credit Union! Alexis Smith was my loan officer and she was absolutely wonderful! She has done a few loans and refinances over the past couple of months. She always explains everything very well and heck a couple of them I didn’t even have to come into the branch. She is very responsive to her emails and calls. This review is long overdue! Thanks Alexis for being kind, excellent, patient, and good at your job!"

"Customer relations. Recently my wife ( Sheryl H. )who's been a customer for over 25 yrs was treated very much disrespect by a Christian B. he wouldn't give her his last name and even hung up on her. What happened is Smart Credit Union alerted her to a suspicious transaction. She told them that's not me ( someone hacked her debit card number ) meanwhile Smart allowed THREE MORE transactions to go through cleaning out her account of more than $1800.00 . Needless to say She was very upset. What Christian B. did on the phone was to be a total A hole. He insinuated it was her fault, asking where did you use your card as if she had done something wrong. when she got upset with him he hung up on her. That's not how you treat a customer especially an elderly woman. Christian ( B ) Needs to be severely reprimanded. Because of His and others she talked to treatment of her we are closing all three of her accounts and have already filed complaints with all the appropriate agencies governing you guys. Seems you guys have now taken on the Prima Donna attitude that is so prevalent with all the Big Banks. ( Total freaking Crooks they are ) Sad situation Smart Financial. I got a few choice words for this Christian B who treated my wife with such disrespect but I'll refrain from saying those here. Regretfully, Jim Hewett"

"I have been a customer over 25 years. Last night they allowed a fraudster to clean out over $1100 from my checking account. They allowed this even though they suspected the very first transaction was fraudulent. They then allowed 3 more fraudulent transactions from the same group. They then told me it would take 40 to 70 days to investigate this mess. The last Smart Financial employee I spoke with Christian B....(he refused to provide me with his last name though I asked twice)...intimated the problem was all my fault because I ever had the temerity to use the debit card his bank had provided me with. Then he hung up on me. At this point I would avoid this credit union like all the employees have the plague. As a group, they have proven dishonest, disinterested in their customers, and even mean-spirited. Do not trust them with your money, and never believe they have your best interest at heart. They are dishonest, incompetent, and vicious."