InTouch Credit Union

"I filled out an application, but changed my mind and DID NOT COMPLETE the paperwork (t&c's, discolures, etc...) they asked me to sign to actually open the account. They opened the account anyway and started sending me insufficient fund notices for a checking account that was never funded due to the accrual of checking account fees. I called and the rep basically said "too bad, you opened an account, you owe the fees" and didn't acknowledge that I never actually agreed to the terms. I visited a branch and they finally realized they opened an account without all of the required paperwork and reversed everything. It's unethical for an organization to open accounts without completed paperwork. Sounds a lot like what Wells Fargo got in trouble for. New name idea "Out of Touch C/U""

"I was going to move some of my funds from Chase to this Credit Union. I had a car loan with them and thought it would be nice to build more of a relationship there. I got a certified check from Chase and took it to them. They put a hold of a week or more on CERTIFIED FUNDS. It was not a ton of money, I’m not a millionaire or anything. It was under $10K. I was told by the branch manager that it was due to me not having money in my existing Savings account. They could have easily verified the funds. I feel that they thought that perhaps someone who looked liked me would not have that amount of money. I took my deposit back, and told them that I would be paying off my auto loan with them. I paid off my auto loan with them and told them why as I was doing so. I have never had any bank of credit union put a hold on my entire CERTIFIED CHECK deposit for a week or more… ever. Ridiculous."

"I was working with an expert customer service team member of yours and they informed me the bank will do nothing Don't know if you got that or not but nothing to assist me in getting my money back so the fact that there's nothing you can do privacy or not I think the people should know before they use you that you won't help us get our money back that you take from us I lost $100 because when I was paying my car payment too early you applied it to the principal without informing me and then marked my next payment late. So because your customer service team will do nothing for me calling them will do nothing for me"

"My debit card expired, and I came in for a replacement. Brittany fixed me right up quickly and with a smile! 10/10 would definitely recommend. I'll come back anytime I need assistance. Cheers! Had another occasion to visit this branch recently, on 08/20. Brittany again provided stellar service! Very smooth transaction. You can't go wrong at this location!"

"I've waited several months to write a review because I was hoping it was a blip, but since the beginning of my relationship with this Credit Union (September 2020) I have been consistently let down. I have spoken with several employees via email, and phone for several reasons and I keep getting the impression that they really don't care. Emails are half-read, responses are not always helpful and their phone line AND website constantly do not work/ are not user friendly. Here are several issues I have encountered during my time working with InTouch: 1. I took out a loan with them in Sept 2020, and the process in the beginning was fairly straightforward, and the team seemed wonderful. However, as it came time to sign papers... my loan agent scheduled the appointment without my confirmation first, but that was fine... I could make that appointment work. She then took lunch at my appointment time, when the car's seller and I had both taken our lunch to sign papers quickly. The agent who stepped in to take over was confused, papers needed were missing because of poor communication... it was a mess and we were all very disappointed and frustrated at the disorganization. We ended up having to finalize things over the next day or so. 2. I had set up auto payments at signing, however... somehow... this was not processed and I was charged a late fee. They were able to reverse it, but it was still very unprofessional when added on top of the document issues we had originally. There was a lot of "I need this.." "oh, I don't need this, can make it work without it," "actually I do need that..." (I'm paraphrasing). It just felt like they didn't know what they were doing. 3. I've been trying for months to access my accounts online, but I never get a password reset email, their support line has been unavailble (literally is says this number is unavailable during working hours) or unhelpful. I really tried to give them the benefit of the doubt, but after experiencing multiple frustrations... I felt it was finally time to share. It just feels like there is a lot of disorganization. I've had family and friends bank with them in the past to mixed reviews. Many of my friends really didn't like working with them for similar occurrences, but because my brother had a decent experience, I moved forward. I really wish this was a better experience, because I would so prefer working with credit unions.. but this was so disappointing!!"