Navy Federal Credit Union

"Nathan was very arrogant and difficult. I have had multiple loans through Navy and was trying to compare rates. He would not answer my questions clearly being intentionally difficult. He bragged on his time at this location as I attempted to explain what I was trying to ask him because it had always been disclosed to me by other members before i completed the loan application. I hope cameras are at the location and this matter is reviewed."

"I had a positive experience with Mr. Collin. He demonstrated excellent customer service by answering all my questions with a friendly demeanor and showcasing extensive knowledge about every aspect of anything Navy Federal had to offer. Overall, a satisfying encounter and I even got to learn a few things I should’ve been taught in school. Thanks."

"Antoine was amazing helping me and my son opening our accounts today! She was very pleasant and answered all our questions. Thanks for the great service."

"NFCU as a whole is getting pretty close to losing our business. I’d rather deal with a small, unsophisticated credit union that is across the country than try to do anything without the service member/veteran present here and their interest rates are average, at best. Walked in needing a cashier’s check to close on our new home. I recently got a new debit card and didn’t know the pin. Resent the pin with the 800 number as the teller had instructed me to. When I go back up to the counter, they can’t issue a cashier’s check for that amount with my debit card alone. Unfortunately my name is incorrect on my debit card and to change my name, my husband has to be present. They don’t keep a copy of documents you provide them to reference later (we’ve already provided our marriage certificate as we’ve tried to do this before). In this instance, since my name change has occurred on everything except at NFCU, my husband had to leave work to come up here and facilitate the cashier’s check. I wonder how they service families when they have a member of the military overseas if they can’t service the families when they’re all at home. The good news, your money is probably safe here. Even you won’t be able to withdrawal it."

"Miss Antoine at the Navy Federal Credit Union Colony Branch is a true Superstar, Full of smiles, very nice & knowledgeable! She made my process of becoming a new member very pleasant and enjoyable with much ease getting the app and accounts all set up. I will be sending all of my family and military friends to you! Thanks again for everything you do for the Military & our Family! --Rick"