Prosperity Bank

"Great staff but bank Infrastructure is HORRIBLE. it not all well integrated. They have two separate business lines and how it operates via direct deposit. They have zelle integration but ONLY personal accounts only. First time I tried zelle to an email it does not work…called customer service to verify correctly whom I am by secret word and SS#, but afterwards she said I have to manager look at it. I ended up using Venmo to get it done. Bank does not provide guest wifi."

"Too slow service. And always have to wait for 30 min or more. Don't know what's going on here. People are nice but they definitely need more trained and efficient people"

"This bank is a great one. It has a small, hometown feel as they take such good care of their customers. I am happy to have my money with the loyal men and women at Prosperity. They will go beyond the call of duty for you. Awesome experience."

"Went to check on a check that was written for me.a nice lady name Denise help me with options that i can do with out given me any info on the account. she ask for help from a coworker who never look me in the face,treated me like I stole the check,called the person who gave me the check in private and said I can't give out info on the account, I never asked her to and told Denise not to help me because I'm not a customer. we were trying to see why the company keep rejecting it if nothing is wrong with it, I became a customer when I walked in the door,she didn't ask if I had a account with them by the way, Denise has great people skills and she treated me with respect which is what that bank needs she deserves 5stars"

"Have been with this bank over a year. Consistently, always 110% customer service, from teller thru management. The negative reviews are not reasonable with considering the reasons or omission of complaint reasons. I had to take a minute to post a positive about this branch, something most of us are guilty of not taking the time to do when all is good. Thank you Prosperity"