OneMain Financial

"Their loans were real life savers for a while my most recent one has been a real nightmare very bad soft skills from team members manager not much better I am being harassed because I can't pay fast enough and because I probably appear on their corporate reports and they have to collect me more aggressively all their "helpful" options have failed for me including refi and loan mod it will be an ongoing struggle with them until i pay them off If you need a large loan my best advice don't do it with OMF"

"I have noticed there is a difference in the payment amount that I was quoted vs what it shows online so that I am unhappy about but otherwise it's fine."

"OMF had been a Awesome Loan Company they have helped us twice an. Even adjusting our payments to fit other issues that came up in our lives. This is a great way to build future credit thanks To. Brenda an. Jen from the Bedford/Fort Worth offices Only Drawback. Is. I can’t seem to find a place to download my Loan Agreement on the site an was told I only had 7 days I think they. Need to give me a copy no matter when I decide to download my Agreement"

"I love OMF! I got even much higher personal loan amount than the one I was pre-approved for. Jennifer Lozano was really amazing! She went beyond to make my application process smooth and easy. Thank you!!"

"Ensure you print out your contract. My previous business with One Main Financial has been great. However I recently refinanced in February due to hardship. I worked with Kathy on the loan. She was not able to get me the loan desired loan amount, but she was able to get me a smaller amount with a deferred payment for February. During the process I was already charged for my payment in February the day of. The transaction was pending while trying to process, so Kathy informed me that in needed to wait to see if the payment posted the next day. I sent them bank statements to show that it had posted. The next day I worked with the branch manager Christy, since Kathy was off that day. Since the payment posted the agreement was for the loan and a deferred payment in March. That transaction was done over the phone and I electronically sign via vpn on the website. However a payment was taking out of my account for March. I called to see what happen. I was then told that I electronically sign for my first payment in March and there is nothing they can do. When I tried to review my contract I found that I can not access it on my account on the website or the app. I did receive an email with a link to the contract, however you can only access the contract for 7 days. When I called I spoke to a gentleman that said they skipped my payment for February, so I thought maybe that happened. When I review my bank statement, the payment was taken out. I called back and spoke to the branch manager Christy she recanted the agreement. She stated she has the contract showing that I signed for the payment in March. I made early payments on bills understanding that I would not have a payment for my loan in March. I’m sure they do have recording of the transaction as well. Christy claims they cannot skip a payment 45 days after the loan. I’m not clear why I was told that I would not have a payment in March. I was lied to. Makes sure you have a physical contract and record your conversations. After writing this, I called because I know I consented to being on a recorded line. I spoke with Christy and asked if they record the transactions. She told me no they don’t. She lied to me because I did verbally consent to being on a recorded line. I then called another office and asked to confirm that they record the agreements and she said yes they do. She asked if there was an issue and I told her I was told by the branch manager Christy that they do not. She attempted to back track at that point. I did record that conversation. This is very disappointing and I will no longer do anymore business with the company or recommend to anyone else. Update: Christy is very petty and unprofessional. She sent me a doctored contract. Not even the whole contract. I never asked for her to send anything. I got a call from the company and they heard me out, they woman said she would follow up the next day. No follow up. Update: Chanturia followed up and rectified the issue. Kathy issued a refund and made it right. I appreciate the action taken."