PetSmart Grooming

"I regret to leave a one-star review for my recent experience with groomer Joey at Petsmart. On February 18, 2024, my wife took our 5-month-old Siberian Husky to Petsmart for grooming. We simply requested a coat trim due to the upcoming warmer weather in Texas. However, what followed was a frustrating and disrespectful encounter with Joey. Instead of discussing grooming options professionally, Joey immediately became argumentative upon hearing our request, insisting that he couldn't trim a Husky's coat. Despite my wife's polite attempt to explain that she had been informed otherwise, Joey refused to cooperate. Astonishingly, he then proceeded to ban my wife from the store merely for politely asking questions about grooming options that can be done today. In a follow-up phone conversation, Joey's unprofessionalism continued. He stated that he wasn't paid enough to engage in discussions and bluntly declared that he would refuse to work with us in the future. This level of customer service is unacceptable. As pet owners, we expect groomers to be knowledgeable, respectful, and accommodating. Joey's behavior not only lacked professionalism but also demonstrated a complete disregard for customer satisfaction. I am deeply disappointed by this experience and will be taking my business elsewhere."

"Took my dog for the Pawdy Plus pkg (nails, ears & teeth), no appointment required. Techs were very prompt, and I was out in no time at all. Great place."

"My recent visit to Petsmart for my dog’s grooming was an unpleasant experience that fell short of my expectations in several aspects. Especially given the great reviews maybe I just went on a bad day.. nonetheless - Upon arrival, an overwhelming odor, reminiscent of Fritos, greeted me, indicating a lack of cleanliness I hadn’t encountered at other grooming establishments. The pet brushes on sale had clumps of fur, a red flag suggesting poor hygiene practices, as these were being sold despite clear signs of prior use. The staff’s conduct added to my concerns. While a couple of employees, an adult gentleman and Tina, were professional and courteous, three young women in their early 20s were engrossed in personal conversations. One of them, out of uniform, sitting clearly relaxed as If it were here own home - was eating while chatting it up, an unprofessional sight in front of customers to say the least. During the grooming process, I observed a troubling incident. One of the women handling a dog displayed impatience and annoyance when the dog reacted slightly to having its nails trimmed. Instead of offering reassurance or pausing, she yanked the dog’s paw, showing a lack of empathy towards the animal. Despite my unease, I reluctantly left my dog in Tina’s care after she assured me she’d be the only one handling my pet. A call an hour and a half later revealed they couldn’t complete some grooming tasks and that my dog had an accident on the table, leading to an apparent trauma preventing further work on her paws. This was alarming as I’ve never received such feedback after previous grooming visits elsewhere. Upon returning to collect my dog, I encountered further issues. There was confusion regarding payment, with an employee asking if I had already paid despite having done so online. Additionally, my dog was returned with a damp coat and wearing another dog’s harness, leading to an awkward and unprofessional exchange. I requested a partial refund for the incomplete grooming, which the manager, Caitlin, handled professionally and amicably, and for that, I am grateful. However, what concerns me most is that the next day, my dog developed a cough, prompting an immediate visit to the vet. In conclusion, my experience at Petsmart was disheartening, highlighting cleanliness and professionalism concerns that need addressing. While Caitlin’s handling of the refund was appreciated, my dog’s health post-visit is worrisome. Until these issues are resolved, I advise caution or exploring other grooming options."

"I’m absolutely appalled by my dog’s bath and brush grooming experience with Linda V on 9/23/23. First, nobody called or texted after he was there for a few hours to let me know he was ready. I finally called and they said he’s ready. I prepaid online and headed out. When I got there, there was no report card for him. The employee that looked said to another that Linda was the groomer and seemed to knowingly understand why but didn’t say anything. When I saw my black lab I noticed his fur was very flat. When he gets bathed his fur gets wavy and has more volume. He was also bone dry which never is the case after a bath. When I got in my car I sniffed his head. It didn’t smell like anything. Neither wet dog nor clean dog. I sniffed his back and that smelled fragrant. By the time I got home I was sure he wasn’t actually bathed. I fully believe he was just sprayed with some doggy cologne and sent on his way. I can’t believe the employees had the audacity to do this. I understand things happen but they should have been honest with me. I didn’t say anything at the time or even call but I just got my dog from his doggy daycare today and they bathed him. His fur is shiny, wavy, and damp. Clearly he had a bath. It just confirms that I was charged for a bath that didn’t happen at PetSmart and my time was wasted as well. I’m a teacher and can’t afford to be giving major corporations money for services not rendered. I won’t be back."

"Madeline did such a great job with my old lady Layla! She listened to to my specific requests and took extra time to make sure Layla looked perfect! Highly recommend Madeline for your pet’s groom at Petsmart on Brodie!"