PetSmart

"My dog has been being serviced here for grooming over a year and I have not had an issue they always did well BUT today , idk if it’s a new staff or what . Upon dropping her off , I get a call less than 30 mins later . Saying they can’t groom my dog because she is biting. My dog does not bite and has not ever bitten anyone ever . She had a lot of fur and did not want to do the work . That’s the truth , and I would have preferred the truth than a lie and a waste of time ."

"The last week, I had a bad experience with one of the employees at this place. When we arrived, we just saw the attitude of the front lady, we still registered our dog for a "Pawcuire". We always take our Dog to the same store. The front desk lady put the leash around her neck and my dog didn't want to walk with her, I pretended to accompany her to walk and she spoke loudly to me, telling me that I couldn't pass and she pulled our Dog very hard by the neck. I wasn't going to pass, I just wanted our dog just to follow Her to start walking, and told her not to pull our Dog like that. She just moved her face from side to side. Before any of this happens we explain to the Front Lady that our Dog is sensitive in her paws, especially the front ones. When she started working with our Dog, she started to raise her paws a lot, our Dog felt uncomfortable with her. This employee cut the rear paws without problems. But when we started with the ones in front, she was holding them in a very uncomfortable and twisting position of the paws, she was hurting our Dog. The person spoke loudly to my dog saying: “No ma'am”. My dog was uncomfortable and she grabbed our Dog this time more aggressively, my dog turned around and bumped her nose into her hand. The woman said: “She won't let me, and she bit me.” Our Dog was at the front table, and we were sitting in the waiting area, and she never bit her. She has never bitten anyone, Our Dos has been trained as a Service Dog, and she always travels with me, being at airports, hotels, restaurants, and public places. We have taken it many times, to the same service. If this "bite" had been true, she would at least have shown me the “bite” and the lady didn't even have saliva on her arm. The staff in any Pet environment must not just be trained correctly, they must also have passion for their work. If you don't like your job, look for one where you can work without being in a bad mood. We have all had a bad day but it is not fair to mistreat a defenseless being. I will never take my dog to this place again. As a dog parent, to all Pet owners, always be attentive and look for reviews of the place where you are going to leave them. Good day."

"I love the various supplies for all the pets, but they lose a star for the poor fish keeping-there was at least 1 dead fish, either floating up at the top of the tank or decomposing on the bottom, in nearly every single tank. The beta fish are kept in tiny cups they can barely turn around in and even though they're only kept 1 per cup, there were still dead ones floating in some of them! Other than the lack of attention to the dead fishes, they're great though"

"I took my dog for a grooming appointment and 1.5 hrs later I get a call saying that they can’t do my dogs grooming because he has severe diarrhea and the lady on the phone said to bring him in when it was slower when I had the appointment already there!!!. I show up to the place after being told to pick him up and I was told all they did to him was brush him. So you took 1.5 hours just brushing? And my dog did not have diarrhea before going in. Then they just said they couldn’t do it and did not even offer to reschedule or anything… last time I am going to this location"

"I can't believe the bad service my poor beauty receives. They never bathed her, they left her haircut horrible and they just told me that they couldn't do it.."