R+L Carriers

"The receptionist and dock workers were friendly and quick. This is my first time using this carrier, but I am looking forward to using them in the future."

"I couldn't be more pleased with delivery experience. It arrived on time as expected. Driver Eric Graham was very professional & helpful going the extra mile for customer satisfaction . Hats off!"

"Wish I could give negative stars. They delivered a dishwasher a 1/4 mile from my house. Left it on a dirt road, not even on my property. No call, just dropped it off and left. A neighbor told me about it being on the road. When I called about it, he said "the company doesn't require a signature and their truck couldn't come down our road". Side note 18 wheelers come down our road several times a week. So, I guess I'm supposed to hire someone else with a fork lift to come actually deliver it! TERRIBLE SERVICE!"

"R&L is going to be the death of me! Sadly, I have ordered product from two different retailers whom both choose R&L as their delivery company. First was my flooring (we are doing a complete remodel of my grandmother's country home). I paid for threshold delivery, which means they are supposed to call me in advance and schedule an appointment to deliver the flooring inside. On two separate occasions, I received a call from the delivery drivers (both were extremely kind and understanding) letting me know they were about an hour out from my address. Since I live 4-hours away, I was not able to be at the residence for delivery. So, they went on their routes. Both noticed the product was loaded incorrectly, so they were not able to access the other products on their trailer located behind my pallets of flooring for the other customers waiting for deliveries that day. (This may be why many of you are not receiving your deliveries as scheduled. The trucks are loaded improperly.) After many frustrating calls, and rude employees arguing and giving me an attitude, I finally went back to the retailer where I purchased the tile, and they are now recalling my order as one of the drivers noticed my tile flooring has now been compromised with all the loading/unloading of it. Well, interestingly enough, I also ordered a large 48" range from a second retailer and they, too use R&L. In all the calls back/forth with R&L about my tile, no one bothered to let me know they had my range. They "claim" to have left me messages on 5 or 6 different dates regarding my range. When I contacted that retailer to ask them about my delivery, they showed it was already delivered! R&L claimed to have delivered my range! The retailer conferenced in R&L to confirm they still had my range and the male employee who was on the phone was extremely rude and dismissive to me. He talked over me, interrupted me, and kept insisting his notes were correct and they had been leaving me messages. He then threatened to return my product if they could not deliver that next afternoon. Thankfully, the retailer recorded the call and both the customer service representative and her manager were appalled at the way he treated me. They did share that they have monthly meetings with the carrier's management team, so hopefully, they will address some of these issues that so many of us are having. With both products, I was very clear on my order that the items needed to be scheduled for delivery. With both products, the staff at R&L (in the warehouse) have been very rude, short, and seemed to be bothered that I would need an appointment. The only kind people I have dealt with there are the drivers themselves. I still do not have either of my orders, but I wanted to make sure this was documented somewhere so once it arrives, the management at R&L knows it better be in pristine condition!"

"I don’t write negative reviews often, but this one was necessary. This carrier was used to deliver an expensive machine to a residence. They called to schedule delivery and claimed it had to be within a few days or storage fees would occur. They couldn’t tell me the cost of the storage fees. They were able to hold it till the following week with no storage fees all of a sudden. Great. Delivery was scheduled ten days out. Fast forward 5 days and I receive a text from my neighbor saying there is a large wooden crate sitting on my residential driveway. I rush home as quickly as possible and, lo and behold, a massive wooden crate is sitting on my driveway. I understand that mistakes happen, but if R&L put as much attention on their deliveries as they do their responses to negative reviews on here, they may exceed people’s expectations. Until then, beware of problems you may encounter. Thanks for leaving a $20k machine in a driveway. You could have at least rung the doorbell so my camera notified me! The rep with R&L was of no help and couldn’t care less what occurred, stating it was human error and to call back if it was damaged before hanging up. Based on R&L Carrier’s Better Business Bureau profile they are notorious for lousy service."