USAA Federal Savings Bank

"I have had nothing but issues with USAA for the last year . It is insane that a bank this large has such a horrible automated system. When you first call every time I have to call I spent five minutes messing around with the automated system that doesn’t understand anything that I say even though I enunciate incredibly clear. This is the second time now that my auto loan has been paid twice and they take the money out of my account last time I just paid ahead and this time when I requested the money back, they said it would take 2 to 5 days to get it back to me. My own bank is stealing my money and then refusing to give it back to me for 2 to 5 days. I will be closing all of my accounts and refinancing my idol on somewhere else I’ve been a member for 26 years and I don’t know what’s going on over there, but this place is no longer what it used to be horrible horrible customer service and disorganization. Oh, and I forgot to mention when I got my auto insurance policy they left a very important detail off that cause my license to be suspended for several months and nothing was ever done to rectify the situation.Horrible"

"I used to love USAA. They used to have great customer service and provide all the banking and insurance needs I had. I do not know what is going on there but I am considering leaving USAA after more than 30 years. Come on USAA, get it together. Your customers are your most important asset. How can you be happy with an average Google review score of 1.9? That is a failing grade."

"Thirty Four yr. member here. Asked for a settlement check from my car that was a total loss. Was assured by Three USAA employees settlement check would be treated as cash and I could cash it upon presentation. There is No direct phone number to the bank or a branch manager, only a lead teller. The USAA settlement check was drawn on Bank of America, one of many subcontractors of USAA, and I had to deposit it upon which USAA placed a 10 day hold. Since when does it take 10 days to clear a bank check? The office of the CEO is "Sorry." Every time they thank me for my Thirty Four yr. Membership with USAA I feel like a fool. What kind of a bank treats it's members like this? USAA!"

"Closed my account as a 40+year customer due to AWFUL customer service. Despite numerous attempts and hours on the phone, I could never get a straight answer to a simple question why they withheld federal taxes from a payment despite having a proper W-9 on file. USAA continues to disappoint. I uploaded their form to cancel a loan. Website says they will review/respond within 48 hours. 2 weeks later so I called and was told they tried to call me after a week and left a voicemail indicating a problem with my form. That was a lie. No missed calls, no voicemail. Why would they lie knowing that smart phones keep a log of calls? I'm done with them."

"I didn’t believe the reviews but they are true. USAA needs fixing. Not the USAA I remember. Only two speeds slow and stop at drive thru. Can’t get human on phone and where is the walk in location?? Please fix this and I’ll be happy to give 5 stars. Still sitting and cars backed up. Update: teller was sweet. Review is for USAA corporate management to let this happen to valued vets. Anyway I could not pay in my VISA. Wasted all that time."