Petco

"I really like this store but the girl i talked to for help was unecessarily passive agressive and condescending. She had dark brown wavy/curly hair, probably 20ish. I had fish when i was little, so i thought id get a beta for my 7 year old. He really wanted one. So a week ago we came in and had a really thorough conversation with one of the employees about what we needed to get setup. We bought several items to get the small tank set up and treated the water for a week then came back to get the fish and food. We went to check out and the asked the girl just what else we might need on a basic level to take care of a first time fish. I said we already had the tank setup and was simply asking if there were any main things left to buy other than what we got. For our 1 gallon tank she said a filter and heater. I dont necessarily disagree however we are not buying a 25 gallon fish tank that we plan to commit hours a week maintaining. I said, ok we will come back for it later. And she kept pushing it. I repeated that we would come back for it and she acted like i shouldnt be taking care of a fish...a beta fish. She then started talking to my son and asked him questions about how to care for a fish and i had to explain our living situation which is personal...that he stays at his grandparents during the week due to my work schedule..naturally, i will be taking care of the fish during the week. She then told him that he should call me every day to remind me to feed the fish...im a grown adult lol. It was just a little inappropriate and definitely felt like a jab. The next time i feel like being harassed at a pet store i will definitely come here and find this particular associate."

"I only come here because of the employees. They’re always super sweet and willing to help my family and I with whatever we need, doesn’t matter the time or day. But the Manager Harley? Or maybe Haley? She can be pretty passive aggressive/rude to them at times. I don’t think that’s ok, especially when you’re doing it in front of customers. If you don’t like your job, then quit! It’s simple."

"I wish they had negative stars because this place is a joke. The groomer is an absolute joke, as she has no respect for anyone and blatantly lies to our faces telling us our dogs were cleaned properly and dry when I am sitting there holding a wet dog waiting for her to try and rectify the issue but that never happened. Then the general manager comes and tells my wife she is no longer welcome for daring to want our dogs cleaned and dried properly. NOT ONCE DID THEY OFFER TO RECTIFY THE ISSUE!! NOT ONCE!!! At a minimum ask if you can take them back and dry them off but no not even that. I can almost guarantee they mistreat the animals and I wouldn't trust them with your loved ones for 1 single second. They aren't even 5 pounds, and you couldn't get them done properly is a disgrace, I should have hired a 5 year old to give them better baths. (This picture isn't after their "baths" it's just for reference of their hair.)"

"You have got to be kidding me with this low level of customer service. I dropped my 2 tea cup Yorkies for baths and didn't get them back until 515pm. My husband gets off work at 430 so I asked if they were almost done and she stated they haven't gotten baths yet , so my husband met me here and we had dinner close by. Within 30-40 minutes we got a call the puppies were done so they spent 40 minutes on two dogs with long hair. Upon arriving the groomer and the general manager were behind the register giggling about how the groomer just did 3 dogs in three hours but the groomer corrected her and stated no I did 4. Upon receiving our puppies back, I stated they didn't feel clean and that they were still wet. The groomer instantly went to, "if you don't like the way we groomed them then I suggest you don't bring them back". I kindly replied that they are still wet, they weren't done and she said she was in a rush because of the other dogs and asked if we wanted to speak to a manager. Of course I wanted to speak to the manager and she condoned this behavior and stated that she would take care of the cost and that I was no longer welcome at Petco and would be banned from going back. I never raised my voice or said anything derogatory and I'm sitting there with 2 wet dogs trying to get her to do their job. DO YOURSELF A HUGE FAVOR AND NEVER GO HERE, I CAN ALMOST GUARANTEE SHE WAS BEING ROUGH AND RUDE WITH OUR DOGS IN HER RUSH TO GET HER JOB DONE. SHE OBVIOUSLY HAS NO RESPECT FOR THE CUSTOMER OR THE ANIMALS AS SHE MADE OUR DOGS SIT AND WAIT FOR US WHEN I COULD HEAR THEM BARKING PROBABLY BECAUSE THEY WERE FREEZING ALL WET IN THE CAGE WAITING."

"I choose Petco for convenience & cost savings. However, the level of service is mediocre. It's always hit or miss regarding if my dogs will still look recognizable & "cute". This past service I asked for a teddy bear face & received gremlin face instead. Sad day. Before & After photos attached"