XPO 6816 Fairbanks North Houston Road, Houston, TX 77040

"If we can give zero we would"

"This company completely lies about delivery shipments that they KNOW they didn't deliver and refuses to be honest on their tracking. They legit told a company they delivered a package to me, and when I called to see why, they said they shipped the item back to the business, and refused to update my tracking to the truth. Forcing me to pay for an item that they didn't even deliver."

"Bad company all the way around! People with zero English speaking skills answer the phone. Ran late. No communication. The link they send you to track the truck doesn’t work. The customer service survey that calls you after the customer service call hangs up on you and doesn’t call back."

"Bought a dryer & XPO was company contracted to deliver & install the appliance, & also haul away the old one. The delivery was on time , but didn't install nor haul away the old dryer, due to the wrong stacking kit for the installation. I talked w/ the XPO warehouse(while the delivery guys were still there)who assured me I could call them & reschedule an installation for the next day if the right stacking kit was purchased. After purchasing the correct kit later that afternoon, I called to reschedule only to be told that rescheduling is not done due to liablity issues so there would be no rescheduling. I was stuck w/ an uninstalled new dryer, still had the old dryer. When I called back, the girl said all managers were in a mtg and would call me back in 5 mins. Never heard from them. The delivery guys were helpful, but could only follow warehouse orders, so can't really blame them for this fiasco. Surprised that Best Buy, Samsung and others still use this company of liars for deliveries after some of the other horror stories I've heard."

"Just opened a branch location in Jersey Village and was not looking forward to “dock pick up” in a new location with so many pick up options. Our supplier located this little gem just 10 minutes from our home office and the customer service is AMAZING! They always have our supplies earlier than expected and accommodate all our basic needs for delivery and transport. Great freight company to ensure a worry free delivery."