Hampton Inn Chicago/Gurnee

"I booked a room from here on November 17 to November 19. I came here on Friday night and I was tired and I just slept . When I woke up in the morning I saw the room was not clean up to the Hilton standard . When I was going out I told the young lady in the reception about the room and she told they clean my room after my check out only and not before that . That was a strange thing I had ever heard in my life . If a customer ask for house keeping when the room was not clean I don’t think any hotel in the world would reject it . Such a horrible customer service and I’m not going there anymore ."

"The hotel is extremely dated and not up to most people's standards. The staff of course would try harder if they were not constantly being harassed, threatened, discriminated against, and their jobs threatened constantly by guests AND management. General Manager is perfectly comfortable having a bigoted Front Desk manager who will discriminate and do NOTHING to help anyone unless he is forced to. The GM is also a huge problem as he creates a hostile environment for employees and is refusing to follow corporate policy regarding refunds. The GM directly told front desk not to give any refunds for any reason, so be warned. TLDR; New GM and Front Desk manager have made the hotel a nightmare for employees and guests alike."

"This property is well past its prime. House keeping does a nice job when requested, but is stretched thin. The young lady at the desk was rude when we checked in. Even using less than appropriate language. The elevators are death traps. Like the buttons don’t match on the control. They make noise and a jerky. Dead bugs in the room. Good news, they were dead. Breakfast is so so. Property is really loud all night. Pillows are weird mini sized. No hot water in my business associate’s first room. The desk person said “give it 20 mins”.. the next desk agent was kind enough to switch his room. That room did not smell like smoke and actually had a decent sized tv ..the first was tiny. Seriously, Hilton should be embarrassed to have their name name on this outdated and"

"This was an amazing hotel stay. The hotel is nice even though it's an older building and the staff are extremely friendly and helpful other then one lady i believe her name was Audry who wouldn't get us towels and stated we had to wait on house keeping (we don't have house keeping come in during our stays any where). Even though other the staff members didn't mind getting them at any time. If I'm ever in the area again I will definitely stay at this location."

"Despite being in a high tourist area, Hilton has allowed this Hampton Inn to be outdated, worn down, and poorly kept. The service was extremely high quality, but the accommodations and the facility itself left something to be desired. My wife and I booked the king "suite" with study, I think Harry Potter's room under the stairs was more spacious. I'm a very average sized guy at 6 foot and 190 pounds and my shoulders could touch wall to wall of the vanity. We experienced difficulty with the digital key to which we were told by Hilton staff was a regular occurrence with this hotel. It was not a terrible stay by any means, but it's not the quality I've become accustomed to at Hilton."