Verizon
1230 East Main Street, Carbondale, IL 62901
Location & Phone number
1230 E Main St Space 25, Carbondale, IL 62901, United States
About the Business
Verizon is a telecommunications store located at 1230 East Main Street in Carbondale, Illinois, United States. As a leading provider of wireless services, Verizon offers a wide range of products and services including smartphones, tablets, mobile plans, and accessories. Customers can visit the store to explore the latest technology, get assistance with device upgrades, or seek expert advice on choosing the best wireless solutions for their needs. With a reputation for reliable service and top-notch customer support, Verizon is a trusted destination for all things mobile.
Photos
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
9:00 AM - 6:00 PM
Sunday:
11:00 AM - 6:00 PM
Reviews
"Mileek and his coworker Nick were fantastic to work with. They helped me get ready to switch to Verizon from another carrier. He provided me with all the info I needed for a smooth transition, including one line from out of town. It took some coordinating, but with Mileek’s and Nick’s patience and knowledge, we got it done! Thank you!"
"Wait time is unnecessarily long. Two managers stood at the front to “triage”, with no one coming in for 30 minutes. Rather than helping move those who were waiting on sales reps, waiting customers were left to wait. It would be more helpful if two people standing at the door could help assist customers. Or at least not stand there chatting to cause frustration for those who are waiting. Somewhere to sit might help as well."
"Didn't have as much info as they should have being customer service reps. The wait was uncomfortably long. The lady I spoke with acted like she was better than me. At&t's store smelled better and I felt more accepted there. I don't even dress or act out of the norm. Something about the vibe the CS rep at Verizon made me feel like I was dumb for even asking the questions that I did ask."
"It's crazy the amount of personal time you have to spend to fix simple issues. I have went in to the store a couple times this month. First time, customer service told me I needed to call the customer service number.... make that make sense. Then I'm locked out of my IPhone and the mother store can't do a hard reset but, ubreakifix can for $50 fee. I'm ready to switch to a better reviewed phone carrier."
"The manager was very helpful - didn't laugh at me because of the simple solution to my problem. I'm 76 and not tech savvy. I told him I like to learn something new every day, and he helped fill that day's quota."
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