Super 8 by Wyndham Carbondale 1180 East Main Street, Carbondale, IL 62901

"I had a room booked for 1 night. The first room I was given smelled horrible and had stains on the sheets/comforter, they gave me a different room that was at least cleaner ans didn't smell as bad.. Well, I ended up not needing the room that night, so I went to the front desk to see about any possible type of refund, the man at the front counter was very rude about it, and then while I was speaking to him, his personal cell phone rang, and he answered it and just started having a conversation in his native languange(not English) and just dismissed me like I didn't matter ad ignored me like I wasn't there until I yelled at him, and told him he was rude. Then, when another man - who was actually nice - talked with me and advised they couldn't help me, the first man LAUGHED and said " that's what I told her". Wow, way to be Rude to your customers... not only did he answer the phone while I was trying to talk to him, but he also laughed at me and my situation. Will never go back!"

"Found bandaids and dog feces around the bed upon arrival. Left a used bottle of shampoo for the next guest to use and somewhat dusty. Barely saw the staff and was not the best. Horrible to multiple guests and overheard staff violating ADA laws and calling a guest a liar. Quite unprofessional."

"The staff wakes me up at like 5 am and says they need to inspect my room for smoke. No smoke. No anything. I don’t know why this was done but I will never stay there again. Very petty. And they refuse visitors. A co worker came here to ask me for help with a job and the hotel was rude. Made him leave. Said I’m not allowed visitors."

"Upon doing a routine matress check for bedbugs, I discovered that the mattress covering and bedding had not been cleaned properly. Upon reporting this to the managers they insisted that this was not a big deal, we're appalled that I considered it unclean, informed me that they were sold out of rooms, and refused to provide me with a refund. I would not recommend this place. Sleep in your car if you have to!"

"The TV in the room was impossible to operate, you couldn't pull any channels up. They refused to give me back my $50 deposit saying that they smelled traces of weed in the room and found ashes. First of all, we barely left our room unless it was to let the dogs out. Second, my husband actually hates littering. He would much rather put his cigarette out and put it in his pocket then throw it on the ground and they had no ashtrays outside. Third, since the second that we walked into the lobby, the people behind the desk were looking at my husband like he was trying to rob them. Little do they know that the reason my husband has such long hair is because he had 2 brain surgeries. And he grows his hair long to hide the scars on his forehead and hair line. On top of all this, I'm still trying to figure out why we were treated so badly when we come there every time we get a chance. I remember the girl making some remarks about me actually living in Carbondale. Even though it isn't her business that I live in town, I told her that my boyfriend lives out of town and I prefer that he stays there. Yes it sounds a little confusing here. My husband and I just recently got married and wanted to make the night special by staying there since he did when he would visit. Of course, that got ruined by the staff."