Best Western Troy Hotel

"I ended up staying for a week with a broke down semi and they were kind, polite people. Great rate. Nice breakfast."

"We had a wonderful weekend get away staying in a suite at your hotel. Room was very clean, bed was comfortable and pillows were great. Breakfast was hot and very good. Every employee we encountered was very nice. We were denied a room in Pontoon Beach with Best Western because we didn't live at least 50 miles away. Thankful your business doesn't go by this rule. Because of their rule you've gained our business."

"I scheduled my Best Western--so I thought!--for Sunday, September 3rd. Turns out, while planning my 2100 mile cross-country drive that I inadvertently scheduled for Saturday, September 2nd. When I arrived on Sunday, as a consequence, they had no record of my reservation. I gave her my confirmation number and that's when the mistake was realized. So, I went ahead a scheduled as I still needed a room. I asked about a refund but needed to speak with the manager when she returned on Wednesday. Though the mistake was my fault, they issued me a refund. Be sure to always deal directly with the hotel's management as these properties are independently owned. Concerns and complaints sent directly to Best Western may result in the property being fined for not addressing an issue or not addressing an issue promptly. I highly recommend this property!"

"Front desk (Reggie) was great and very helpful! No amount courtesy can override how awful the rooms are. The toilet seat was not affixed, the walls and carpet had nebulous stains, there was mold around the bath tub, and the entire building stank. Reggie offered us another room, but it was equally gross. I’ve never been disgusted enough to walk away from a hotel before, but I can tell from the empty parking lot that this place sees plenty others walk away."

"Stayed 2 nights for a soccer tournament and brought with me my 2 teams. Overall, I got to say that I was very pleased with the stay, staff was very helpful and always smiling, and check-in/out was very fast. Amenities are not new but very well preserved, including the swimming pool, and rooms are also in pretty good condition and well equipped. The only reason I’m not giving 5 stars is because breakfast is…plain, and the person that makes it could use a shower (very strong smell) and should use gloves while manipulating food. Besides that, everything was smooth and I’ve to say that there was barely any noise at night, so you can get a perfect sleep!"