The UPS Store

"Spoke to the owner about customs of looking up personal medication. Owner stated while not in the ups policy at this location they will continue to google each medication to "ensure each medication is not a narcotics" I advised him he should have a list for employees to not violate the customer privacy he stated he would not do that. Failure to attempt to resolve customer complaint and violation of customer privacy. Owner has no conflicts resolution skills. Will go to another UPS store, not owned by "John". I have already called and spoke to corporate about this situation. John before you call someone easy up on trying to over explain your point especially when your wrong."

"Worst UPS experience in 10 years. The usual UPS store I frequent was closed, so I went here. The person behind the counter gave me repeated interrogation about what was in the Amazon return box. Then, I had to buy a small roll of 5.95 tape, which sells on Amazon for $2.33 if you buy a 4 pack. All that just to apply four 3 12-inch strips. The UPS employee then started helping other customers and delayed my transaction by 4 minutes and 27 seconds. I had to interrupt the employee so they would scan the QR code. There certainly was no delay when they charged me for the roll of tape that my favorite UPS store would have simply applied whatever extra tape was necessary. The staff acted like they were too busy for customers and that the staff was doing us customers a fav9r by being there. I will never visit this store again, and I advise you to drive past this location as there are plenty of shipping options within 3-5 miles. I will recommend that we all go somewhere that appreciates our business and understands which side of the cash register they are standing at."

"We have been using this UPS location for over a decade. They are always friendly, professional and helpful. I understand they get busy during the holidays but so doesn’t everyone else! Personally I think it’s worth the wait bc you know your packages are in good hands. Here’s an example I just called them bc I need a specific size box to store an odd size Christmas item. I didn’t want to drive there just to inquire. Roland answered the phone and very kindly and accurately answered all my questions. This place is amazing! I’m totally thankful to have them close by. They have never let me down."

"I recently had the opportunity of visiting the UPS store, located in Helotes and the employee by The name of Miss Virginia Kelly, her customer service is unmatched, hands-down…. the best. Everything started by her warm, greeting As I walked into the store and the fun filled Conversation that she entertained me with. Very talented and was able to multitask, but not only providing me with world-class customer service, she was able to keep me entertained the entire time as she was servicing me. She was very sincere and was way above my expectation of the level of customer service she provided. She could be employed anywhere, and would be an asset to any establishment just with her customer service skills, I look forward to revisiting that store but just don’t have any more packages that need to be wrapped. Thanks Miss Kelly for making my day."

"The best UPS Store I've been to. I was greeted warmly when entering. I was mailing a very expensive and fragile item internationally. Rolando was exceptional in his attention to detail. He made sure my item was packaged with the utmost care. My package arrived successfully to its destination without a scratch. He most definitely deserves a promotion and a raise. The owners were very kind to me as well. Charming people full of Christmas spirit."