Mariano's

"I used to be a regular customer at this store. I used to joke that Mariano's is what other grocery stores want to be when they grow up. Sadly, I don't think I'll ever go back. I'm generally a very nice person. I don't deserve to be treated like I'm being unreasonable for trying to get an employee's help with something. One employee in particular, on two opportunities, really ruined things. Most of the staff is professional and nice enough. But more and more the staff gets worse and worse. I won't be back."

"Decent store, but purgatory is faster than their checkout lines. Plus, 50/50 chance sale prices actually work"

"This Mariano's was full self-checkout this morning; Saturday, Oct 21 2023 at 830 am. So it's not like it was the middle of the night. Of course, the POS system stinks so we had to stop for attendant help 3 times with 20 items. Good luck for people shopping with small kids or other people that just don't like self-checkout. Personally, I'm not going back to this store."

"At about 2:25pm today, July 24, 2022, I went thru the self-checkout line, trying to purchase 15-pack of Goose Island IPS, mildew cleaner, a bag of apple cinnamon bagels, and four boxes of store brand breakfast bars. You can look it up on your cameras. I was wearing a cap, a multi-colored plaid shirt, and I have a gray goatee. The first kiosk I visited was not working, so I had to go back in line for the next available kiosk. The next one seemingly worked, I first scanned the beer, then everything else, carefully bagging everything, and I slid my charge card into the appropriate slot. As the alcohol is an age-restricted item, I had to be approved. I had to summon, after waiting for one minute, someone to approve me. A tall young man came forward. After giving my date of birth, he looked at the screen, then he pointed at my bagged items, and he said, "Excuse me sir, did you scan these?" I replied, "Yes." His response was, "Then why aren't they showing on the screen?" Really now? I was going to defend myself, but then I told Mr. Subtle Accusation, "I'm done with Mariano's, I will but this stuff someplace else, and you can put those items away." After all, I already endured one defective kiosk at Mariano's Northbrook, perhaps there are two. Or more. I left quickly the store but came back. I was trying to find a manager, but the only person I could find was a man who walked out of the customer service office. I told explained my story. He said, "I'm sorry that you had a bad experience." And I told him, "Look for my Yelp [and Google] review." Well, here it is. And I then drove to the Jewel-Osco in Skokie and purchased those same items. Am I making that up? Fine, believe it if you'd like, but attached is my receipt for those aforementioned items. My daughter works nearby to Mariano's Northbrook, she has lunch there regularly. Perhaps she won't now. Oh, if my plan was to steal, don't you think that I would have not chosen store brand breakfast bars?"

"I would personally go with 3.5 stars but we can round up for today. I can't believe I have not reviewed this Mariano's as we live right down the street oh well. I typically do not spend a lot of time at the grocery store and I am okay with that. This location was built ground up and still at times I struggle to find things in the layout. I think the produce section could be much bigger and better. The Northfield location has better produce and the store is tiny compared to this one. The staff I see are nice but there are not a lot of them especially when trying to check out. I come here when I have too by necessity otherwise would typically hit up Jewel as I prefer it to Mariano's."