Sherwin-Williams Paint Store

"Courtney and her team were a critical part of my renovation project! Subject matter experts and provided insight that helped with decision making and made the entire project come together. They are so friendly and always happy to answer my many questions. Couldn’t have done it without them! So glad I went with all of their recommendations. Thank you SW frankfort!"

"Horrible experience with Courtney, the store manager. Purchased paint from them about a week ago. Brought in the lid from the old paint, and gave to the kid behind the counter to mix exact same thing. He did, but used the wrong sheen. Went home and put paint in garage for painters to use, throwing away old lid (figured we had new paint, why would we need the old lid). Painters came the next week, and we quickly realized the sheen was wrong. Went back to the store and showed Courtney pictures. She interrogated us like we were criminals. Pulled up every can of paint we have purchased for the multiple homes we own. Several of those homes also have grey walls, but are different color grey than the one we brought them. We explained this to her, but she didn't want to hear it. She kept saying she wanted to try to make it right, but blamed us. We got aggravated and left. Went to the New Lenox store with it, where we were told they could do nothing because it wasn't purchased there. Told us to go back to Frankfort and talk to Brandon. My husband called and spoke to Brandon, who put Courtney on the phone again. Courtney was rude, condescending and arrogant on the phone. My husband told her he would come in to see her. Well, he went in today and saw Courtney again. She acted the same way, rude, condescending, arrogant, and sarcastic. She never once apologized, never once tried to make it right. She went to enter the paint color again, and then turned to him and said "that will be $73.00". He was shocked that she was going to CHARGE him for the correct paint instead of just re-doing it and giving him what we asked for in the first place. She told him she would not remake it for free, and he could call corporate if he felt he needed to. He left, and called corporate. Spoke to an individual who said his name was Brad about mid morning. Brad said he would get more information and call back. We have not heard back from him. We have spent THOUSANDS of dollars at Sherwin Williams. The companies we have hired to do our painting have also spent tens of thousands of dollars in your stores. I find it absolutely appalling that someone like Courtney is employed by Sherwin Williams, and am going to encourage the businesses I know to move their accounts to Benjamin Moore, which is now opening multiple stores local to us. Courtney has no business being in customer service let alone a manager. She lacks empathy, understanding and patience. She acts as if she owns the store and her attitude is "oh, well, if you don't like it you can leave." Disgusting. Let's see if anyone at Sherwin Williams actually cares and does make this right. Somehow I am doubting it."

"Wonderful customer service! Highly Recommended. We were trying color match our bikes paint. The young man tried to get a match using the scanner. He put 100% into his job wasn't able to make a match. He recommended the Sherwin Williams auto paint next door. But they were already closed!"

"I went by the store to get previous paint shaken, and to get a sample of paint previously purchased. The first associate, Christian, was quick to tell me they were out of samples, and suggested I go to Home Depot to see if they could make it up. Brandon Y. walked up, helped me. I am so appreciative of his helpful attitude. The can I had didn't want to close, he gave me a new can, well he poured the paint onto an empty can. I felt less stressed when I left. I purchased additional supplies to show my appreciation. I recommend going here, their paint is great and Brandon will provide excellent customer service!"

"Sherwin-Williams is AWESOME! I highly recommend visiting Sherwin-Williams for their customer service as well as their premium quality products! The employees are there to make sure you have the right product and supply for the right job. They are more than helpful and will offer tips, answer any questions you give them with a smile, and will even grab another employee who usually has even more to offer! It was very clean and well kept when I was in there and I was even able to get a cup of coffee while my paint was mixed. Sherwin almost always has a sale going for their paints, stains, and supply. It's hard to find stores that offer sales, product knowledge, and great customer service these days and that's why I am leaving this review. I put my name in their system and they were able to tell me everything from my previous purchase including the product, finish, color, and even the brush I used! Some say it's a little pricey but you get what you pay for!"