Tractor Supply Co.

"My wife recently purchased a shirt for me on Tractor Supply’s app. She used the New Lenox store as the pickup location, and they only give 3 days to pick up the order. She called the New Lenox Tractor Supply on Friday, December 15 to ask if she could get a couple day extension on pick up, and she had the unfortunate interaction with a very rude and unprofessional employee. The employee immediately told my wife, “No” because they don’t have room in their store to hold items. When my wife informed the employee that it was only a t-shirt, and she would be in within another day or so to pickup, he asked what the name was under. My wife told him the name, and he rudely snapped that they didn’t have anything for her. My wife then told the employee that she had the Order #, and he just kept asking for the name. My wife has had multiple name changes, and told the employee that she wasn’t 100% sure what the name on the order was under, but she had the Order #, and the man was just very dismissive, unprofessional, and all-around unpleasant do deal with. I was a very big fan of the Tractor Supply brand until my wife informed me of the level of unprofessionalism that she received over a Christmas gift she was trying to purchase for me. I just wanted to make this issue public so others can avoid dealing with the level of unprofessionalism and anxiety attack that my wife had to deal with, because an employee felt so inconvenienced by my wife’s phone call that he thought it would be best to be rude and completely dismiss her rather than take a couple seconds to be patient and help solve her issue. Very…very bad look for your brand Tractor Supply. I highly suggest training your employees better on handling situations like this, or hiring someone who won’t bring that kind of attitude to work. I will be escalating this issue to corporate, as I think this behavior is totally unacceptable. And I hope someone reaches out to me. Because I don’t want to hold any animosity towards the Tractor Supply brand, but it all depends on how this gets resolved."

"I went in this evening to give our puppy a bath and get him used to the process. I was bathing him when a rude man opened the door and said he reserved the pet station. I apologizeed and he was still rude even mean about it. I didn't get the time to spend on our pup I wanted to .. I did not know that you have to pay first and could reserve. There was no one in the other bath. Not sure if I will go back......felt like I had to rush out. My pup was.still wet and slipping on the.floor."

"Awesome place. I am there at least once a week. They meet my pet and horse needs very well. Lizz, the tall girl is very helpful when I have a question about what to get for my dog or horse. Everyone is very nice there."

"Great local feed store. Friendly and welcoming staff, greeted at the door, and everyone is very knowledgeable. I come here weekly/biweekly for my alfalfa pellets and shavings and have never had a bad experience."

"This store is great. All of the employees are helpful and friendly. My only complaint is the dog bath station. There were no aprons,.no hot water, weak water pressure. The harness to keep the dog under control was broken and the steps were missing . Most of the shampoo was gone. I had to use a harsher formula which made my dogs coat very rough. I will be looking for another option."