Miguel Chavez - State Farm Insurance Agent

"***Very long detailed review ahead*** I am leaving this long review so that you can see that I am not being unreasonable or easily upset. It is time and time again things go wrong without anyone trying to make it right. On Sept 28th, I called at 11:20 to get an insurance quote. At 12 noon, I received a text message from Marcus Riley asking additional questions. I answered them within 8 minutes. No response from Marcus. At 5:00 pm, I messaged inquiring about the quote that I was told I would get today. No response. Sept 29th, I called at 11:20 inquiring about my quote. I received an email with my quote at 5:00pm. This wouldn’t have bothered me had Marcus reached out to me in the morning letting me know he was still working on it. Especially after receiving my text the previous night inquiring about an update. Oct 3rd, I receive an email stating the Safe & Save beacon was on the way. I never requested that and was irritated it was initiated without my consent. I called Marcus requesting he cancel that beacon as well as email me temporary insurance cards. Nov 9th, I call at 9:30 am requesting new Insurance Cards because the temporary ones they provided me expired in November and the emissions location would not accept it. Marcus says he will send it right over, which is perfect because I am literally at the counter waiting for them. At 9:45 I call back asking if there was a problem with sending the email because I hadn’t received the insurance cards. Marcus stated he didn’t know I need them right then and was working on billing. At 9:57 I receive the email with the insurance card that has the effective dates of 09/28/2023-02/28/2023. Very frustrated at this point I called back at 10:01 and request they fix the date and send me the Insurance Card for the TRUCK. At 10:08 I receive an insurance card for my SUV still with the incorrect dates. Obviously, phone calls were getting nowhere so I then left the emissions location and went to the office where Jasmine kindly helped me and straightened it all out. Why I had to go in to get decent service is beyond me. Jan 26th, I call about the payment spread due to state-to-state transfers. I was told Marcus would call me back on Monday Jan 29th with details because it was a Friday. Jan 29th, no phone call, email or text was received. Feb 5th, called again inquiring about the spread and was told Marcus would call me as soon as possible. He never called. Feb 6th, called again and was told Marcus would call me back as soon as possible. He never called. HOWEVER, he emailed me saying he tried to call but he couldn’t get ahold of me. That was my last straw because it was a flat out lie. I had my phone on me all day expecting his call. No missed call or voice message. I called back and spoke with Jasmine who was able to quickly, kindly and efficiently answer my questions. This has been a nightmare to say the least. Hands down the worst insurance agency I have ever dealt with. I am currently looking to take my business elsewhere or at least to another agent's office. Save yourself the stress and headache, go somewhere else with people who care."

"It’s bad enough that any time I texted, no one answered any questions. But trying to get ahold of this State Farm in any form other than calling was ineffective. Not only that, but the premium rates for State Farm just kept rising without any explanation."

"Very bad and disappointing experience, very attentive when first enrolling. When i needed to make changes to policy i was never able to get ahold of someone to assist me. Had to make changes online. Eventually price went up and cancelled policy, something happened to where two months later was charged again when i was already with another insurance company. Now im stuck trying to get the money that was taken out of my bank account after i had already cancelled. If you value your money. I would suggest you Look somewhere else."

"Mr. Miguel Chavez has great customer service. Plus got me a better coverage for a lower price. Would highly recommend him."

"Exceptional FIVE star services received from Miguel Chavez. Extremely professional in making my switch to State Farm incredibly simple and hassle-free. He was able to help me bundle my home and auto in minutes! A definite recommendation to those seeking great service as well as fantastic rates! Thank you Miguel!"