CVS

"The worst customer service! I called and was on hold twice for 30 minutes they hung the phone up twice. Then when I called again and spoke with the store she said oh sorry they are under staffed! That is horrible! Under staffed to not hanging up the phone when people are calling about there medication is insane"

"TLDR: understaffed/overworked/inept/and ahole pharmacy techs that lie to your face after hanging up on you while on hold. Condescending sarcastic ahole pharmacy techs. I wouldn’t even give this place a half a star but I’m forced to give one. The pharmacy is a total joke. I spent 38 mins on hold only for them to hang up on me. When I went to the store they straight up lied to me saying the phones didn’t work even though they answered and I talked to a human and they told me to hold before handing up on me. Then when I get there there’s an old lady pharmacist tech who decides to be sarcastic and an ahole about the situation. I told them they should have alerted the customers the phones don’t work. She said she’d make sure corporate got the memo in the most sarcastic way possible I had to restrain myself from cussing her out. Then after another 40 min wait in the line they told me the prescription was still processing. I asked why. They said because it’s in process. I asked when will it be out of process? The pharmacist said it usually takes about 10-15mins. I then asked why it was in process still if it’d been over 5 hours since it was sent in. Another pharmacist tech chimed in that she was the only one filling prescriptions and it would take about 40mins. How is this place still open?? Completely understaffed. Completely unprofessional. Completely inept at their jobs. I honestly wouldn’t be surprised if these “techs” didn’t even have a degree. Literally go ANYWHERE ELSE. This place is pathetic."

"DO NOT SEND YOUR PRESCRIPTIONS HERE. Literally have been waiting 3 weeks to have my prescriptions filled. I understand supply chain issues. But when I wait on hold for 40 minutes to follow up and finally get through only for your pharmacy staff to not know how to work the phone and I hear them say “just hang up” it’s unacceptable."

"Came in today to try to get a Covid shot for my husband. He’s a double amputee, so it is difficult to get him out. Got there as they were reopening after lunch, 2:00 pm. There was absolutely NO ONE there. Not to pick up a prescription or anything. The African pharmacist just shooed me away. “You have to have an appointment”. Period. Really? For 15 minutes after I left, there was still no one there. Guess she didn’t want to be bothered with us."

"I was just here with someone being their driver the pharmacy didn't fill the correct amount of his prescription while waiting the lady cashier in the pharmacy department verbally attacked me threatening me with calling the police keep in mind she was attending to a customer i was sitting down speaking to the man i drove here she had no business even listening to my conversation that she was not apart of she was ear hustling as some call it .I was speaking the truth about why no one is being held accountable for not counting his prescription then she was rude and threatened me with the police she was never invited into the conversation then i heard her loudly say things towards me i asked her who she was and she snapped very unprofessional sad thing I wasn't even talking to her she was ear hustling and I will be fileing a GIEVANCE WITH AUSTIN...STRAIGHT OUT OF CHARACTER AND VERY UNPROFESSIONAL this is why I gave a 1 star that was unexpected for her to lash out i am sure it all on camera as well"