AAA Houston Insurance and Member Services
19604 Katy Freeway, Houston, TX 77094
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Photos
Location & Phone number
About the Business
AAA Houston Insurance and Member Services is a comprehensive institution located at 19604 Katy Freeway in Houston, Texas. As a finance, insurance, and travel agency, we offer a wide range of services to meet all of your needs. Whether you are looking for insurance coverage, financial planning assistance, or travel booking services, our experienced team is here to help. With a commitment to excellence and customer satisfaction, AAA Houston Insurance and Member Services is your trusted partner for all of your financial and travel needs.
Reviews
"Very rude. Hung up on me 3 times. Im a AAA customer. Just calling with questions regarding my policy. I will be switching insurance providers"
"AAA has reduced th office hours for the Katy Texas area location. I have participated iN AAA as a member for 14 years. Currently, the office is open from 9 AM to 5 PM on weekdays. Unfortunately, the office is not open during the weekend. The hours are incongruent with my work schedule. AAA demoted the insurance representative to part tim status at this location. Why bother renewing your membership with this company?"
"Michael Neal was easily one of the most delightful and helpful people I’ve come across in my life. He took great care of my mini cooper and made sure I got home safe and sound, not to mention the great conversation on the way there! Very grateful to have stumbled upon such an awesome guy!"
"I am a 12 year premier member and today would have been my first time using notary services. The lady upfront turned me away because I did not have a "notary certificate", just a printed letter. I went to UPS across the street with what I had and they were able to notarize . They had the 2 stamps that a "notary certificate" would have which they then just filled in. I would suggest having something like this in place so you do not turn away customers."
"Update: after nearly 20 years as a AAA customer I have decided to cancel all my policies with this company. Every. Single. Interaction. with AAA Texas is frustrating and a waste of time. I strongly suggest anyone looking for insurance use ANY OTHER company except AAA. Original post: I have been a customer of AAA for 17 years. Every year dealing with AAA has become more frustrating and arduous. Their website is regularly down, if you can speak to a person they are not empowered or capable of helping customers. This company is filled with internal barriers between regional offices, corporate, and the underwriters that creates an organization that is as frustrating as dealing with as the DMV. If you are looking to start a new policy I would avoid AAA."
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