Cary-Grove Automotive Inc

"Finest automotive shop I've ever experienced. Honest hardworking technicians that know their stuff and never try to BS you with fair prices! Highly recommend!!"

"I scheduled an appointment for Saturday and i think i was the only customer for the time slot. No one else was in the lobby. It was $473 for brakes pads, nothing rotor related was done, and i got a brake fluid service. Total time of service was about 2.5 hours which seemed a little long. I feel like the time and cost was padded but i cant say for sure on a 2016 honda pilot. I think he did a good job but I would not recommend. Edit - Changing this from a 3 star to a 1 star after owner's response. I didn't want to say it, but it felt like I was very unwelcome since the beginning. You were like hey there's a store over there you can go to after you took the keys in weather that said it feels like 0 degrees with the wind. Then you came back to give me an estimate and again said hey there's a coffee store over there again like you really did not want me in the lobby. I thought because I had an appointment you would prioritize work on my car and not be affected by the other 2 cars there. Also your estimate didn't add up as you were explaining it. Yes, you said 470 but you also said 80 and 80 for the pads (It's 60 and 60 on the receipt) and 90 for the brake fluid and then it was unclear which prices were for the parts and which included price and labor. The last piece of concern was that you placed the key on the counter toward me to take which I did. Then you told me the keys were in the car which makes me question if you forgot anything when working on the car. You probably did a good job on the car, but you made it seem like I was some criminal or someone beneath you when I was as kind as I could be initially, then you made it worse and worse"

"I was recommended to stop by this shop but as soon as I walked in and and explained what was going on with my car, I was laughed at and called “one of those” b/c I had a video of the issue going with my car. I tried to give them another chance and called for a quote, I got a lot of attitude, way to make me feel welcomed definitely will not recommend."

"I can’t say enough good things about this place. We have taken 2 different cars here now, and both times we were so impressed with how friendly, honest, and well priced they were. They always make an effort to get you in when you need them. They try to save you money where they can, and are honest when something can wait… and when it can’t. I would not hesitate to send friends and family their way. So happy to have found a trustworthy mechanic. Thank you gentlemen!!"

"Edit: Place, People & Price were great! just my little problem I had. Took my car for an oil change and got a ticking noise the following time I wanted to use my car. Called them up to tell them the problem and I was told to bring it in or get it towed in (didn’t do either not because I didn’t trust them but for other reasons)."