LAZO TRAVEL

"From start to finish, they pay attention to every little detail, ensuring everything is as smooth and enjoyable as possible. One thing that really stood out to me was how they were always searching for the best price for me. They didn't just settle for the first option that came up - instead, they took the time to explore all the possibilities. They explain everything very clearly and make sure you understand certain things before you pay. For example, if you buy a non-refundable fare, they are overly clear that you cannot come back later and ask for a refund. It's common sense, but they still take the time to explain. And it doesn't stop there - this agency also offers tax services, which was a huge help for my family. Ruben has been doing my taxes for years. Plus, they give back to the Hispanic community and are involved in a lot of programs, which makes me feel good knowing that my business is supporting a company that's doing good in the world. Overall, I would highly recommend this travel agency to anyone. They truly go above and beyond in every aspect of their service."

"I WOULD NEVER RECOMMENT ANYONE!!! Yaneth is the worst person to work with. She gets very defensive when inquiring about a possible flight cancellation and talks to people as if they're stupid. Extremely unprofessional, should no longer be allowed to work with others for booking flights."

"Very good agency. Yaneth is very friendly and professional. She and Ruben explained all the questions I had and helped my grandmother get to her destination without any problems. They also do taxes and notary services in addition to good prices on vacation packages"

"ENGLISH AND SPANISH REVIEW DO NOT USE THIS TRAVEL AGENCY! This company is not professional at all. We had an emergency in our family and my grandmother went to talk to her about a fine. (She went there without talking to us, if that were not the case, we would have bought her ticket instead of going through a third party) The lady “Yaneth” who works there, had her ticket but did not want to give my grandmother confirmation, without having a negative PCR Covid test. We were already in the process of doing that. Yaneth made everything completely difficult. She should not have kept her right to her ticket after paying for it. Her services were no longer needed and to make matters worse when we tried to get my grandmother's tickets back, she completely disrespected my older brother by calling him a “brat boy.” She told him many more things, my brother remained silent and hung up on her. After all that, we took my grandmother's ticket and finally canceled the trip and got a flight credit from the airline itself. To add, Yaneth wanted to increase the price and charge my grandmother more than $600 for a flight change, I didn't believe her when she told my grandmother. How barbaric the woman is for trying to charge him $600 more than the $400 that my grandmother already paid for a ticket. I firmly believe she does this to so many people who don't understand how these things work. He takes advantage of the lower class people who live there and don't know any better. This time he dealt with the wrong family. Again, DO NOT GO TO THIS AGENCY... DO NOT USE THIS TRAVEL AGENCY! This company is not professional at all. We had an emergency in our family and my grandmother went to talk to her about a fine. (She went there without talking to us, if that wasn't the case, we would have bought her ticket instead of going through a third party) Mrs. “Yaneth” who works there, had her ticket but she didn't want to give my grandmother's confirmation, without having a negative Covid PCR test. We were already in the process of doing that. Yaneth made everything completely difficult. She shouldn't have kept her right to her ticket after she paid for it. Her services were no longer needed and to top it off when we tried to get my grandmother's tickets back, she completely disrespected my older brother by calling him a "brat boy." She said many other things to him, my brother was silent and hung up on him. After all that, we took my grandmother's ticket and finally canceled the trip and got a flight credit from the airline itself. To add, Yaneth wanted to increase the price and charge my grandmother more than $600 for a flight change, I didn't believe her when she told me about it. What a great woman for trying to charge her $600 more than the $400 that my grandmother already paid for a ticket. I firmly believe that she does this to so many people that she doesn't understand how these things work. She takes advantage of the lower class people who live there and she doesn't know any better. She this time she dealt with the wrong family. Again, DO NOT GO TO THIS AGENCY..."

"Very professional, friendly staff. They do taxes, vacation packages, and notary services."