Walgreens Pharmacy

"The person at the pharmacy I spoke to on the phone should not be in this profession. This young female had the most disgusting disposition when I called in about a prescription for my son that we cannot find. Then the little B had the nerve to hang up on me. Absolutely disgusting human being."

"I have had the worst pharmacy experience with Walgreens Pharmacy on College Park. I have been trying to talk with pharmacy staff in the dispensing Pharmacy. No one will pick up the phone, the phone just rings then hangs up. I was on hold for 30 min each and I have called three times. Each time one calls there is an automated system that is not responsive when I asked to speak to pharmacy staff. When I finally get a live person, they cannot help, they have to transfer you to the dispensing pharmacy that will not answer their phone. One person told me to just go up to the store they MIGHT be able to help you in person. I do not have time to drive to the store for a "Might be able to help me." If and when I get the critical medication I need I will not use this Walgreens Pharmacy. Their customer service is poor and in need of intense customer care training."

"We decided to get our flu shots on Sunday morning, thinking that the pharmacy would be less busy. We made a 10 AM appointment online and typed up our information sheets using the online form. When we arrived at the phamacy, there were no customers waiting. With all this preparation and timing, we still waited a full half-hour to get our shots. The staff were probably busy filling prescriptions, but they would have to do that before or after our appointment in any case. My question is: What's the point of making an appointment if you have to wait just as long (or longer) as you would without one? I don't know if the staff were overloaded with backlog or if they were just slow. The person who administered the shots seemed confused and actually dropped the hypodermics on the floor. They were still in their wrappers, so she used them."

"Called the store at 7:45 pm today to check and see if my prescriptions were ready. Waited on hold for nearly 30 minutes. Get to the store after confirming prescriptions were ready to find out that due to “staffing issues” the inside is closed and can only get prescriptions through the drive through until 10:30. This is not the first time that this has happened either. Seems as if there is an issue here with keeping employees or scheduling them correctly to fulfill your 24 hour pharmacy hours. I have also had several issues with this location coding my prescriptions wrong and cause life threatening medication to be delayed. If I had another option to shop else where I would. Sadly my insurance is contracted to Walgreens so I have no other options. Please remedy this! Your company at one point was the go to and had excellent help. Please get back to those days!"