Highline Automotive

"I’ve had a relatively good experience (5 months) at Highline auto before this terrible experience. Dropped off my car Thursday Morning because it needed a tune up / coolant leak (needed diag. time to find out where) and a few other minor repairs. Lauren assured me it would all be taken care of (in a timely manner), I insisted that if it needed more time not to hurry and do it right. I received a phone call Friday morning saying the car was ready for pickup. I told them I would be able to pick it up that night, they agreed (7PM). To my surprise I received the car in shambles. I spent that Sunday running around and fixing their mess. The coolant leak was still there (not the radiator but a bubbled hose), the body clips holding the top radiator cover were all broken (cover about to fly off), The plastic bracket holding the VSV solenoid was broken off and zip-tied, Throttle body clamp was loose, car horn unplugged, and more. The cherry on top, Jim’s wife (Lauren) reversed into the car and dented my passenger-side fender. NONE of this was mentioned to me UNTIL I brought it to their attention (Monday 8AM). I came that following Monday 8AM to square up and address the concerns I had about my vehicle. Jim brought out the mechanic who worked on the vehicle, Joey. After showing them both my findings, Joey shrugged it off and Jim became EXTREMELY defensive and hostile. I insisted all the parts I had bought AND the fender repair be deducted from the $1000 bill, he flipped out. He started to shout saying, “This isn’t the shop for you!” and “Take your car and get outta here!”, I tried reasoning with the guy to come to an agreement but he just wouldn’t listen. He’s a hot head and wouldn’t hear any of it. Refused to take accountability for his and Joey’s work. Overall bad experience, wouldn’t wish this on my worst enemy. VERY Sloppy work. Regret taking the car there. if you value your car, take it somewhere else."

"Jim, Lauren, and the entire Highline Automotive team are the best of the best at what they do. Everything from the extremely welcoming atmosphere, to the clear and concise description of what has been done for testing and what is recommended, to the in-and-out time of service is second to none. This is my second time coming here for separate issues and both times I left feeling satisfied and comfortable with my vehicle after everything is finished. I am officially leaving the other shops I've gone to over the years, Highline has a new go-to customer, and I'll be sure to send everyone I can here for services as well."

"I couldn't possibly recommend Jim and Highline Automotive place more highly. I was buying a European car out of state, found Highline online and asked the seller to take the car to Jim for inspection. Instead of the perfunctory inspection that I've experienced in similar situations in the past, Jim provided me with thoughtful, comprehensive and strategic analysis about the cars condition, potential concerns, value, an ownership strategy. I now know as much about this car as I do about my child. He had the seller bring the car in twice so he could double check that a code stayed off. He was like my smart, worldly and caring older brother. At the end, given all the time he spent, I was expecting and prepared to pay a $400+ bill. Instead, he tells me that I was a nice guy, he likes the seller and wasn't going to charge me. I almost want to move to Palos Heights just to have him maintain my car. At this point, I trust him more than I trust my doctor and admire him more than most people I know."

"This review written by an attorney* Jim impressed me so much. The most affordable, truthful, fair guy. In this business that's hard to find. First shop told me I needed a new transmission. Jim looked at my car ASAP, determined it was only an internal wiring issue. Car works fine now. He doesn't lie. Highly recommended."

"If you're new to the area or looking for a reliable mechanic who won't rip you off, I highly recommend taking your vehicle to Jim at Highline Automotive. Jim has been servicing my vehicles and my family's vehicles for about a decade now. I've always been extremely pleased with the quality of service, honesty, and pricing. I have nothing but good things to say about this establishment and the service I've received throughout the years. Highly recommend."