Freddy's Frozen Custard & Steakburgers

"Leaving a two star review because I actually like the food, but whoever is working the drive thru today has absolutely no manners or customer service skills. I didn’t get a hi how are you, nothing just a blank stare. Super unpleasant experience. You guys can do so much better with a little bit of effort."

"For the amount of visits we have made here the majority the food has been decent. We have asked if fries are horrible remake. 12:49 two orders double burgers one cheese one plain. I felt fries overcooked and not hot. Our concern. Order taker standing against wall when she could have been cleaning tables or restocking all items. I mean ALL items. No straws nor cups for ketchup as well as other empty bins. Freddy's today you were lacking."

"Update: 10/26/23. We came for dinner. Wow the place has really improved since the last time I was here. Service was a little slow at first because the cashier was helping with the drive-thru. I think the cashier’s name was Lova but she was very sweet. Manager on duty was very nice. Place was clean. We ordered the triple steakburger combo and the grilled cheese steakburger combo. Both of the steakburgers were fully cooked and hot. Meat was moist and juicy. Not salty. Fries were seasoned, although it had a bit too much salt at the bottom of the pile. Fries were also hot. That fry sauce taste really good with the fries, you can take as much as you like. I have updated my review to a 4/5. I saw the ridiculous number of 1-2 star reviews but I tried to give them the benefit of the doubt since they’re still relatively new. The place was clean. Service needs to be worked on, for 2 concrete shakes it shouldn’t take that long to make. Culver’s was able to make them pretty fast. This was also around 9 pm so they were slow. Food, we ordered 1 dirt and worms and 1 peanut butter. Peanut butter was a little too sweet. Dirt and worms was a disappointment. The Oreo part was fine, but the gummy worms were hard and really chewy. They should have just bought a bag of fresh gummy worms from Mariano’s and put it in my shake. Overall, I would not recommend. You’re better off going to Raising Cane’s next door."

"I was really excited for this place to open up so I could try out their burgers. Unfortunately, this place was a huge disappointment. The burgers smelled like old rancid grease and tasted terrible. We both took one bite and spit it back out, saved the rest of burgers and returned them for a full refund. I don't understand how a brand new restaurant can have such low quality control. Why can't they properly clean the equipment??? Even their milkshake was sloppy made, it was super sticky on the outside and their lids are open on top, so be careful if you go through the drive-thru, because once it melts you can easily spill it in your vehicle."

"When I first went here, the wait was horrible, all the customers were complaining…bad experience all the way around. We ended up leaving. But, my sons were dying to try it, so we gave Freddy’s another shot. I’m glad we did. Service was spot on, food was fast, fresh and perfect. Loved it. If you went and were turned off the first time, they seem to have fixed what was broken (prior negative reviews are legit). If you haven’t tried it, give it a shot. I went from “I’m never going there again” to “I’ll be coming back soon.” Well done Freddy’s on course correcting to a great experience."