Schaumburg Ford Parts Department 815 East Golf Road, Schaumburg, IL 60173

"They got me the right part fast and I was good to go"

"They will inflate prices to individuals that come there on Saturdays. Why? Because they are by far the laziest dealership parts department ever. Angel will mock you on the phone and his manager, Ken, will act all hard and conceited to cover for his employee! Stay away people! Take a drive to Friendly Ford in Roselle. Completely different customer service and knowledge. On top of it, they will create their own policies and try to keep a straight face. They either lack the intelligence to handle complaints or they just straight up don’t care. The general manager is just as useless. There other employees that will pretend to be managers and directors thinking they can intimidate you, but in all honesty they just lack experience and skills to handle a customer situation. I mean, I’m surprised they are not in a mental asylum with their nonsense behavior and commentary. When you complain nobody has a business card….. sales guys at a dealership without business cards…… they throw those at everyone just to make a sale. Stay away from this place!!! Management, ownership allow nonsense practices! I posted a review while waiting for a “director” to show up and in the meantime I was begged and bagged to remove my reviews! Apparently they’ve been struggling with sales And customer service and restructured to get better but that clearly did not work. Again, please stay away! If you’re looking for a Ford go to friendly Ford of Roselle. Bob Rohrman needs evaluate his ability to own a dealership. Or at least reevaluate who is he hiring…. The employees he’s got now are scum and liars. Nobody wants to take ownership of anything and just points fingers. Thank you! Beware people!!!!!"

"Besides being charged an additional 3.5% fee for using a credit card, the part was incorrect. Then I was charged a restocking fee on a new and unused part. So after finding out the part was incorrect i got charged almost $40 for them to put the part back on their shelf. I have had better experiences here in the past, I dont believe I have had to return anything here before. But the addition of the credit card fee is also bothersome."

"Great service, amazing experience buying a car with them . Everyone was very helpful and answer all our questions. The whole team was AMAZING ."

"I loved this place especially when it’s clean they should give the janitors a raise especially the night ones and this janitor called Roció she was so nice and she told me when they open and when they close and plus she should be working at a office."