Giordano's

"This is specific to the Buffalo Grove, IL location. I have been going to a variety of Giordano's for over 30 years. Yesterday, I came in with a couple of guys who wanted to take advantage of the $2 beers. When we entered we were told there were no servers and we had to order at the counter. No big deal, I get that on a Thursday, it is hard to get servers at a pizza place. I open up the menu to see what kind of soft drink they had and it stated we proudly server Pepsi products and there are unlimited refills on drinks. I go to the counter as directed and order food with a Diet Pepsi. The person working the counter hands me a bottle. I ask for a glass of ice which he was not happy about. I pay and tip. When our food comes out, I ask for another Diet Pepsi and another bottle is brought to me. My friends did not pay in advance as they were getting beers and kept their bill open. When they went to pay, the person working informed them I had to pay for my second Diet Pepsi. I stated the menu said free refills on all soft drinks. He responded by saying that is for fountain and we don't have fountain. I stated that I should have been told that. He said there is nothing he can do that "corporate" does the menu. So, I pay for my "additional" Diet Pepsi at $3.65 each. This is ridiculous. The menu said refills. At no point was I told that I would be charged. By the way, a soft drink should never cost more than a beer. That is just bad policy. In the frustration, I forgot my car keys on the table. When I figured it out, I went back and it was closed. No big deal. I came back today to get my keys. A different "manager" was there. I stated I had left my keys on the table the night before and wanted to get them. His response was, "I wasn't working last night." I asked if anyone found might have found them. His response was, "Well did you call and tell someone." I informed him that by the time I figured out I didn't have my keys, the restaurant had closed. He asked me what they looked like and I described them. So, he opens up the drawer that he had been standing in front of the entire time we had this conversation and my keys are right there. He takes them outs and throws them at me. Seriously, this entire experience was unacceptable. I don't think I will ever go back to that location as the people were just rude and it makes me wonder if Giordano's as a corporation no longer cares how its franchises are run."

"Best pizza I ever had! First time I had Chicago pizza and it was so good!!! Shared a large with two friends and we couldn't even finish it. This place also will ship frozen pizzas."

"This location is NOT set up with DoorDash. Contrary to what is listed on google maps and the door dash app. I placed my order around 4pm for 6pm and was not notified until after 6pm that the order could not be fulfilled. I explained the situation to the manager John and he was kind enough to offer us a free appetizer. I will adjust my review once they resolve this issue because I actually really enjoy this places food and the staff is very kind. I just want to get the word out so this doesn’t happen to anyone else."

"I can’t go to Chicago without eating at Giordano’s, any location. This particular one in Deerfield is all order at the counter first rather than having wait staff, but the staff at the counter did a great job helping keep us supplied with drinks as we were a group of 16. The pizza never disappoints."

"Couldn't come to Chicago and not grab some deep dish pizza. My son and I had the Bacon BBQ Chicken Deep Dish with a Giordano's Sampler (Medium). The both of us could only finish half of it. It came out piping hot and delicious. It is so much that in retrospect I would have probably ordered a small. Our server was outstanding and prompt. It was an hour before closing so we basically had the whole restaurant to ourselves."