Panera Bread

"Went through the drive-through for the second time. My order was all messed up. How can you mess up a soup salad and sandwich order? Missing chips and bread. No sauce in the sandwich. Cold soup meant for someone else. I know it's hard with staff but the management needs to get involved."

"I placed an order via the mobile app for a rapid pick up but specified a time. In my order, I wanted the country rustic sourdough, unsliced & untoasted cinnamon crunch bagel, & honey walnut spread. You would think because I paid for the items IN FULL via the app that even though I asked for a later pick up that my items, especially the bread, would be set aside for me. Well, I guess not because they ran out of the sourdough BUT instead of calling me to ask if I'd be okay with the classic sourdough load instead, they went ahead and gave that to me as a sub even though I didn't ask for it. So, when I got to the store, they told me about it and when I said I didn't want it, the refund was given. Okay, I was a little annoyed but I had my other items. So, my husband & I got home and when I went to slice my bagel; I was surprised that it was sliced already but that's not even the kicker. I went and took out the spread and they gave me ONION & CHIVES. Who thinks onion & chives go well with cinnamon crunch??? NOBODY! So, I called the store and was told I had to come back to the store to get a refund or a new spread. I tell the guy that it's not exactly a 5 minute drive from where I live and I don't know when I'll be in the area again. To be told that I can hold on to the products (for an indefinite amount of time) until I can get back to their store for a refund is ridiculous. It's $3.67 and you can't give this refund back to me over the phone?!?! Panera really needs to rethink their customer service because this is disappointing."

"After receiving a salad similar to this one I asked them to remake it, due to there being all steam in the salad and no actual lettuce. This is the remake of the salad with even more steam. I took it back in and spoke with the manger explaining to him the situation, he seemed lost and said, that is lettuce. I’m not sure what type of salad that was."

"It was a warm weekday summer’s evening when I ventured to this particular Panera Bread with my mother. It was our first time at this location and we were happy we went! We arrived at a time when it wasn’t too busy, so the service was immediate. The dining area was clean, pleasant and welcoming. We both ordered different varieties of the pick-2 and we received our freshly prepared entrees within minutes. The food was fresh and tasty and we both enjoyed this healthier alternative to other options in the area. Looking forward to next time!!!"