New York Grill 4

"The food was horrible... the Fish was over cooked, rubbery like as tho it had been sitting all day, batter was like mashed corn flakes from the 90s. The food was just terrible, the best thing on the menu was the Napkins........ terrible terrible terrible. Anytime a set establishment has a consistent change of staff, be aware....."

"I called in to order 10 piece catfish and fries. We didn't receive our fries and the fish didn't taste like catfish. I called and someone explained that Jaylen is new, the 10 piece catfish doesn't come with fries. During my first call the lady wanted to go back and forth about looking on the menu to see my order doesn't come with fries despite my discussion with Jaylen and printed order receipt. Out of frustration I hung up and never continued about the fish not tasting like catfish. After I calmed down I called again. The second person said there is a computer issue. After asking how the mistake would be resolved multiple times I finally received an answer to return with my receipt for a refund. New York Grill don't throw your employees under the bus. If you have a computer issue fix it. However that doesn't explain the fish not tasting like catfish."

"Normally, your online or call-in order is ready on time or early. Today, they ran behind 30min because the cook read the ticket wrong. I was told that I would have extra catfish nuggets but didn't receive that. I was offered 1 soda or bottled water for the delay, which I felt was not sufficient compensation for that amount of time. The food was still good as always."